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Jean-Marc MULLER

COURBEVOIE

En résumé

Achieving client satisfaction, while meeting corporate strategic and financial objectives are my main focus.
As IT Delivery Manager, I have developed particular expertise in providing Data Center Services for critical environments, delivered from multiple locations.
Leveraging on my initial education and professional experience in Finance, I have a holistic and comprehensive approach of IT service management.

Mes compétences :
HOSTING
Datacenter
Contrôle de gestion
Direction financière
Gestion de projet
Avant vente

Entreprises

  • Capgemini Infrastructure Services - Senior IT Delivery Manager

    2007 - maintenant Capgemini - Infrastructure Services - France,

    Main activities :
    o Staff management (up to 200 people)
    o 24/7 operations with high availability services
    o Monthly delivery reporting and performance reports
    o Business continuity and disaster recovery plans
    o Crisis management
    o Management and coordination of multiple vendors to deliver a broad range of integrated services
    o Control of capital expenditures and operational budgets (up to 52M€ / year)
    o Cost optimization
    o Continuous improvement plans
    o Service transformation plans
    o Project management
    o Sales support

    Technical scope :
    o Network services
    o Storage & Backup services
    o Server management (Windows, Unix, Linux, VMWare mainly)
    o ERP, DBA and Middleware operations
    o Hosting services

    Delivery Centers :
    o Poland (Katowice)
    o India (Mumbai & Bengalore)
    o France (Paris and Grenoble)

  • Capgemini Outsourcing Services - Financial Controller

    2004 - 2007 Management control, accounting, payroll, facilities management.
    Real estate management.

  • SCC - Financial Controller

    2003 - 2004 Management control, Reporting, Budget.
    Five companies, 1 billion euros turnover

  • Capgemini Outsourcing Services - Management Controller

    1995 - 2003 Management control of Outsourcing Services France business unit

  • Pitney Bowes France - Management Controller

    Saint Denis 1993 - 1995 Management control of two business units in France

  • French ministry of finance - Commercial Attaché

    1991 - 1992

Formations

Réseau

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