Mes compétences :
Afrique
Déploiement International
Entreprises
IER
Suresnesmaintenant
IER PTE LTD (Bollore Group)
- Regional Customer Service Manager - APAC & Middle East
2005 - maintenantSince 2005
Regional Customer Service Manager - APAC & Middle East
Singapore based - IER PTE LTD - www.ier.aero (AIR TRANSPORT INDUSTRY)
Sales & Operations:
- Travel and prospect APAC & ME BtoB customers,
- Build tender bids, negotiate and close short & long term sales deals,
- Design customized Service Solutions to specific customers,
- Deal with third party to implement local outsourced solutions (HK, India, Philippines, UAE, Qatar, Australia, NZ)
- Set KPI and monitor deliveries/SLA,
- Report to France HQ Management,
Management:
- Manage P&L with constant Cost control – raised Gross Margin from 52 to 57% in 2011,
- Manage and lead teams in Singapore, and remotely in China and UAE,
- Plan sales strategy and set yearly Budget
AGS FOUR WINDS
- EMEA Business Developer
1998 - 20032002 – 2003
International Development Manager
Africa & Eastern Europe - AGS International Transport – www.ags-worldwide-movers.com (LOGISTICS)
PHASE 1 - Marketing & Development Strategy:
- Conducted market surveys for Africa and Eastern Europe regional markets to define future establishments strategy:
• Assessed business potential and market trends at local and regional level,
• Analysed competition, risks and local constrains (cultural, political…)
• Developed relationship with future local business partners (sub-contractors, legal authorities…)
- Selected strategic markets and lead to the successful establishment of 6 new branches
PHASE 2 – Business Management:
- Established & managed new branches in The Gambia and Macedonia,
• Selected legal advisors and set up branches legal status,
• Hired and trained Sales, Admin and Technical multi-cultural staffs,
• Developed strong relationship with shipping lines, airlines, customs authorities,
- Business Development:
• Initiated sales and closed first major key account deals,
• before to transfer the branch management to locally recruited GM
1998 – 2001
Sales & Operations Manager
Tanzania, Africa based - AGS International Transport – www.ags-worldwide-movers.com (LOGISTICS)
Business Development:
- Started with 1 year of hard prospection
- Set up a Marketing & Communication strategy to grow company notoriety,
- Doubled turnover in 2 years, with major long term key account deals (UNICEF, UNHCR, French Embassy, Dutch Embassy, Swiss Embassy, Coca Cola, BP)
Operations Management:
- Managed a 15 staff team (handymen, drivers, Customs agents)
