Jennifer NICHOLAS

En résumé

Entreprises

• Microsoft - Social Media Specialist

  Issy-les-Moulineaux. 2016 - maintenant •Provide responses to user comments and questions on social media other channels
  •Resolving technical issues
  •Communicate with customers, creating brand advocates with a positive customer experience
  •Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels
  •Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
  •Helps increase brand awareness through SM and other channels
  •Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments
  •Harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach
  •Become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction
  •Updating cover photos, editing existing copy, managing spam or offensive comments
  •Translate and publish articles from English to French

• ECF Services - Assistant of the Sales and Marketing Coordinator & Account Manager

  2013 - 2016 • Negotiated, supervised and coordinated the training operation (centralization of the task)
  • Implemented, developed and improved partnerships with major clients
  • Formalized, overhauled and updated framework agreements
  • Provided advice and support to the Key accounts (instituted and cultivated a partnership)
  • Ensured the realization of the training by the production team
  • Edited & updated the data on the CRM program/ rehabilitated the utilization of the program
  • Reorganized and clarified the use of the ERP
  • Made, merged, pooled and analysed the Key Accounts Reporting (quantitative data & qualitative balance)
  • Took care of the preparation of the Mailing & emailing: in charge of the data export on the database ACT
  • Administered the management of the training plan drawn by my private Clients
  • Implemented the commercial follow-up on the Key accounts
  • Managed, modified and updated the Data base
  • Managed of the improvement of the quality process in a B to B organizations
  

• Relay Payot - Sales Assistant

  2009 - 2012 * In charge of the book shop, (stock control, orders, reception, installation of all the books, sale) ;
  * Supervised the training of new members, managed a team of 5 persons ;
  * In charge of customers reception , counsel, sale and encashment in French & in English

• Franprix - Cashier

  Paris 2009 - 2009 Cashier (part time job for a living during my first year of University)
  
  * In charge of customers reception , counsel, sale and encashment in French & in English

• Hyper U - Hôtesse de caisse

  Rueil-Malmaison 2008 - 2008 In charge of customers reception , counsel, sale and encashment in French & in English

Formations

• ISTEC - Ecole Supérieure De Commerce Et De Marketing

  Paris 2014 - 2015 Masters Degree
  
  Master degree in Operational Marketing & Corporate Communication from ISTEC Paris, French Business School, specialization in digital marketing (Professional training contract)

• CNAM Paris : Conservatoire National Des Arts Et Métiers

  Paris 2012 - 2014 Sales & Marketing Manager Certificate
  
  Sales & Marketing Manager (apprenticeship)
  
  
  - Creation and edition of communication tools (optimize the organization of the communication)
  - Management of sales forces
  - Marketing (competent use of marketing tools, reporting and products analysis ...)
  - Commercial communication

• University Of Paris III: Sorbonne Nouvelle

  Paris 2008 - 2012 DEUG
  
  2 years University in Modern Literature & Communication (DEUG),

• LYCEE SCHOELCHER

  Fort De France 2004 - 2008 Baccalauréat Littérature option Anglais renforcé et Théâtre

Réseau

• Alexis BEYEME NZE

• Charles HEDRICH

• Janice NICHOLAS

• Jean-François LAUTARD

• Maïté CARLOTTI

• Olivier PONS

• Pierre FOURNIER

• Shu-Yun CHENG

• Thomas DA SILVA