2016 - maintenantDevelop Solutions offer in France in collaboration with EMEA & WW Business Teams
- Work closely with sales team in qualifying, developing, closing large opportunities in with minimal account management responsibility.
- Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for large accounts and engagements
- Develop a core understanding of the unique business needs of the client within their industry
- Focus on large engagements, translate technical features into business benefits and drive full HP portfolio deals with Hardware, Software Support and Integration Services in scope
- Responsible for the commercial content of contract including pricing and some terms
- Provide support to Account managers and provide input regarding business development and solution expertise.
- Direct or coordinate supporting sales activities, manage pipeline, and relevant approval processes
- Account Support Manager
COURTABOEUF2008 - 2015In charge of major customer with Hight availability environment (servers, storage and software).
My role consist of :
- manage technical service team
- in charge of proactive activities delivrery (change management, patch/firmware upgrade, capacity planning, performance analyses, ...)
- reactive support and escalation management (activity report, escalation post mortem, route cause analysis, ...)
Ile de France referent for Support Automation project :
- promote the program to partners and customer
- information of HP Teams (enhancement, new program, ...)
- HEWLETT PACKARD France | HP
- Support Mission Critical
2004 - 2008Ingénieur support logiciel HP-UX auprès des clients Hautes disponibilités.
Gestion des mises à jours et évolutions des plateformes.
Conseil et support technique HP-UX.
Intervention en phase d'avant vente sur des projets superdome