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Jerome BARON

En résumé

Mes compétences :
Itil
Hpux
SAN
Gestion projets

Entreprises

  • Hewlett Packard Enterprise‎ - Solution Lead

    2016 - maintenant Develop Solutions offer in France in collaboration with EMEA & WW Business Teams
    - Work closely with sales team in qualifying, developing, closing large opportunities in with minimal account management responsibility.
    - Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for large accounts and engagements
    - Develop a core understanding of the unique business needs of the client within their industry
    - Focus on large engagements, translate technical features into business benefits and drive full HP portfolio deals with Hardware, Software Support and Integration Services in scope
    - Responsible for the commercial content of contract including pricing and some terms
    - Provide support to Account managers and provide input regarding business development and solution expertise.
    - Direct or coordinate supporting sales activities, manage pipeline, and relevant approval processes
  • Hewlett Packard - Account Support Manager

    COURTABOEUF 2008 - 2015 In charge of major customer with Hight availability environment (servers, storage and software).
    My role consist of :
    - manage technical service team
    - in charge of proactive activities delivrery (change management, patch/firmware upgrade, capacity planning, performance analyses, ...)
    - reactive support and escalation management (activity report, escalation post mortem, route cause analysis, ...)

    Ile de France referent for Support Automation project :
    - promote the program to partners and customer
    - information of HP Teams (enhancement, new program, ...)
  • - HEWLETT PACKARD France | HP - Support Mission Critical

    2004 - 2008 Ingénieur support logiciel HP-UX auprès des clients Hautes disponibilités.
    Gestion des mises à jours et évolutions des plateformes.
    Conseil et support technique HP-UX.
    Intervention en phase d'avant vente sur des projets superdome

Formations

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