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Jessica CURTIS

Paris

En résumé

Mes compétences :
Problem solving
Staff plannings
Communication skills
Team Management
Stock Reconciliations
Office Management
Cashiering Management
Customer service
Microsoft Office
retail management
operations management

Entreprises

  • ST Dupont - Store Manager Avenue Montaigne

    Paris 2014 - maintenant

  • Le bon Marché - Operations Manager

    Paris 2011 - maintenant * Selected for internship managing the day to day running and operating of seasonal Christmas Department while managing a budget of 800 000 EUR . ;
    * Assisted with demand planning, vendor management, stock reconciliation and optimizing visual merchandising to maximize profitability that resulted in surpassing revenue targets. ;
    * Interviewed, hired and trained a team of 15 Sales Assistants which included scheduling staff, operation and back office management. ;
    * Maintained accurate records of all pricing, sales activity reports, salary budgets and store expenditures. ;

  • The St Regis Hotel - Supervisor of restaurant hostesses

    2010 - 2010 Supervisor of Restaurant Hostesses
    * Selected for Internship in five-star hotel's main restaurant to supervise a team of seven Restaurant Hostesses. ;
    * Trained new hostesses and created training programs to improve the customer experience and maximize floor plans that resulted in increase in customer satisfaction through prompt, courteous service to customers. ;
    * Oversaw the cashiering and restaurant revenue, all restaurant reservations. Created new cashiering procedure manual still utilized today. ;
    * Resolved customer complaints and first line of contact for Restaurant Hostess team. ;

  • MAN Diesel & Turbo - Marketing Analyst

    Saint-Nazaire 2010 - 2010 * Selected for internship in Casablanca for international diversified public company for expansion into the Bakery Machinery market. ;
    * Worked closely with factory management to evaluate new market opportunities, potential Return on Investment, evaluated market penetration and customer needs. This resulted in creating feasibility assessment regarding bakery machinery, packaging and plastics machinery which was presented to management team and resulted in company setting up new division in Morocco following our report. ;

  • Louis Vuitton - Sales Assistant

    Paris 2009 - 2009 Seasonal Staff December 2009

  • Louis Vuitton - Sales Assistant

    Paris 2009 - 2009  Advised potential customers of high-end luxury goods
     Identified ideal product to meet individual requirements and preferences by utilizing strong selling and communication skills.
     Communicated and sold the features and benefits of the product
     Developed professional costumer relations and repeat costumers.

  • The Executive Pte Ltd - Sales Assistant

    2008 - 2008 * Sold luxury ready-to-wear and accessories Menswear (Zegna, Armani, Celine, Kenzo etc) to high-end market ;
    * Ensured each customer received outstanding service by providing professional and friendly service. This included acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

    LANGUAGES & INTERESTS

    * French: Mother language
    * English: Fluent, IELTS 6.5/9, TOEIC 955/990 ;
    * Spanish: Good working knowledge, Spanish Chamber of Commerce Diploma ;
    * Swimming (club level in France and Singapore), Rugby, Volleyball Ball and Hand Ball ;

Formations

  • Universidad San Pablo CEU (Madrid)

    Madrid 2012 - 2013 Exchange semester part of the Erasmus European Program

  • Ecole Superieure Du Commerce Exterieur (ESCE) (Paris La Défense)

    Paris La Défense 2009 - 2013 Bachelors Degree

    Bachelors of Business Administration, ESCE Paris (International Business School) delivering a 5-year Master degree, certified by French ministry in Business Administration and Management (2009-2013)

  • Ecole Des Roches

    Verneuil Sur Avre 2002 - 2007 Baccalaureate Degree

    International Private Boarding School

Réseau

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