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Jon COOPER

PARIS

En résumé

Jon Cooper is Team Leader for the Southern Europe region at Axios Systems where he manages daily operations for a group of expert Service Management consultants based internationally accross France, Belgium, Italy, Spain and Portugal. In this role he helps global clients of Axios Systems to improve the efficiency of their business processes by analyzing existing practices, defining optimized solutions, implementing appropriate tool sets and affecting organizational change.

Previous to his current position Jon worked as a consultant for Axios where he honed these skills and obtained numerous best practice certifications including ITIL Service Manager. At Bull, SA he was Product Manager for an IPBX solution and responsible for the product's UK-based development team. Jon has also held positions in a wide array of other capacities ranging from assisting traders in an investment bank to waiting tables in an exotic world-class resort.

Originally from Seattle, Washinghton Jon has been in France for the last 15 years working with global clients and managing multi-cultural teams internationally.

Entreprises

  • Axios Systems - Consultant Team Leader

    2015 - maintenant Management of expert ITSM consultants: Project Direction, scheduling, mentoring, recruitment, escalation point, expert consultant, documentation, interface between consultants and company administration, reporting.

    Account Management and presales: Methodology presentations, requirements analysis and solutions, workload estimations, etc.

    ITSM Consultant: Process consulting, specifications, implementation, project management, training, post implementation reviews.

  • Axios Systems - Consultant

    2007 - 2015 Mon rôle chez Axios est de conseiller nos clients selon les meilleurs pratiques d'ITIL, sur la façon la plus optimale de gérer leurs services et leurs infrastructures informatiques.

    Dans ce cadre, je travaille sur trois types de projets : le paramétrage de notre logiciel ITSM (assyst), la formation et le conseil ITIL.

    Lors des projets liés à notre outil ITSM, je suis proche des clients, de leurs besoins et de leurs procédures. En donnant mon avis sur des problématiques opérationnelles, j'apprends à mon tour le fonctionnement et la culture des sociétés de nos jours. Cette expérience du terrain m'apporte des connaissances concrètes, utiles lorsque je réalise des formations et, le conseil ITIL, plus théorique par nature.

    Certifié ITIL Practitionner en ITIL V2 (IPRC) et plus récemment le niveau Lifecycle d'ITIL V3 (Service Transition), j'ai été Configuration Manager chez Total RM avant de venir chez Axios. Ma carrière m'amène vers le consulting ITIL.

Formations

  • University Of California, Santa Cruz (Santa Cruz)

    Santa Cruz 1990 - 1994 Economie et finance internationale

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