Mes compétences :
AIX
Coordinateur technique
Informaticien
JAVA
MySQL
Oracle
RHEL
Technique
Tomcat
Entreprises
Panaya
- Solutions consultant
2017 - maintenant- Accountability for ongoing value delivered from demo through POC to PO
- Customer key point of contact for all technical aspects during the pre-sale phases
- Represent the customer needs/challenges within the company that are related to the sales aspects
- Actively play a part in ensuring acquisition financial targets are reached
- Take active part in sales strategy
- Deliver POCs and Business case sessions with prospects
- Discover and identify the customer challenges and work with the relevant stakeholders to Tailor POCs based on Panaya existing portfolio
- After PO, hand over the newly acquired account to the relevant TAM for successful on-boarding
- Work in cooperation with the relevant System integrator to promote Panaya in front of the relevant account
- Stay knowledgeable on the company's solutions
Alfresco software
- Technical account manager
2015 - 2017- Provide 24x7 support for Mission Critical (severity 1) issues
- Provide coordination over all other support cases to facilitate a holistic view and interaction with each Customer
- Conduct remote weekly case reviews and quarterly on-site visits for each Customer
- Assist with Alfresco upgrade activities
- Proactively provide information to Customers to prevent issues from occurring
- Document and maintain documentation, KCS approach
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to Customers
- Work with other teams as required to provide best practice advice, identify potential workarounds and supply support code add-ons
- Maintain interaction with Sales team and Professional Services to insure Customer needs are met and growth opportunities are maximized
- Act as a Champion for the Alfresco corporate values around Customer Success
Alfresco software
- Advanced support engineer - EMEA
2014 - 2015- Responsible for developing and maintaining excellent relationships with customers and partners while investigating and solving complex technical issues
- Deliver superior Customer Service in accordance with SLOs
- Identify and report defects
- Provide fixes and validate enhancement requests
- Acquire and maintain knowledge of relevant products, support offerings, and support policies and contribute to the knowledgebase
- Coach and mentor colleagues in both technical and procedural aspects of work as well as help to develop trainings for continuous skill development
TRITEM pour MACIF DIT
- Mission de Coordinateur Opérationnel Techinque et Intégrateur
2010 - 2010Mission de Coordinateur Opérationnel Technique et Intégrateur à la Direction Informatique & Télécommunications MACIF à Niort depuis février 2010
- Coordination technique dans le cadre du déploiement d'un nouvel SI complet et de son intégration dans l'existant dans le domaine de la Santé
- Participation à l’établissement du planning projet et à l’évaluation des charges
- Assistance technique aux projets fonctionnels
- Suivi des environnements et des serveurs
- Animation d'un espace projet regroupant jusqu'à 10 personnes
- Administration et maintenance des environnements de recette
- Unix AIX, Linux, Oracle, MySQL, Tuxedo, WebSphere, bash, ksh, Tibco, Control-M, Citrix, Cegedim Activ'Infinite, IBM Cognos, GED ITESOFT, Icod SnSanté
MACIF DIT
- Intégrateur Technique
Niort2010 - 2014
TRITEM pour MACIF DIT
- Mission d'Intégrateur
2007 - 2009Mission d'Intégrateur à la Direction Informatique & Télécommunications MACIF à Niort de février 2007 à décembre 2009
>> Projet technique / progiciel Aneto – Activ Infinite (éditeur Cegedim Activ)
- Administration et maintenance des environnements de recette et de développement
- Passage de plans de production en recette : ordonnancement via Control-M
- Unix AIX, Oracle, Tuxedo, MQSeries, WebSphere, bash, ksh
>> Projet technique / progiciel SnSanté (éditeur Icod)
- Déploiement, administration et maintenance des environnements de recette et de développement
- Participation aux task-forces performances, investigations sur problèmes de temps de réponse
- Développement et maintenance d’une application de suivi des temps de réponse
- Qualification des nouvelles versions, préparation des paquetages pour livraison en production
- Rédaction de dossiers d'exploitation et d’installation
- Assistance au chef de projet technique
- Linux, Apache, Tomcat, MySQL, perl, bash
