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Julien KNIPILER

Suresnes

En résumé

Mes compétences :
Itil v3
Customer experience
Customer relationship management
Management
Project
Santé
Informatique
Advocacy
Informatics
IT
Service
Archivage
Engineer
Manager
ITIL
Certification ITIL
ITIL Foundation V3
Prospection de clients
Prospection commerciale
Prospection
Vente

Entreprises

  • Philips - Directeur des ventes

    Suresnes 2018 - maintenant

  • Philips - Account Manager / Ingénieur Commercial

    Suresnes 2015 - maintenant Ingénieur commercial monitorage - Secteur Nord / Pas de Calais / Picradie / Seine Maritime

  • Philips - Customer Care Manager France

    Suresnes 2013 - 2014 I'm responsible to ensure that the post go-live support function, resources, skills, processes, tools, technology, metrics, measures and behaviors truly reflect those of a best in class healthcare informatics company and that the customer receives predictable, consistent yet personal remote based software services.

    I manage the Healthcare Informatics Install Base of France, to cover the support demands of our customers, by:

    Defining, deploy, measure and monitor an entire integrated Service Level Framework which will lead to a robust and predictable BU independent customer experience for all post-go live customer interactions and take corrective actions where necessary.

    Managing the activities of the Remote Support Center in their provision of Tier I customer care, predictive remote maintenance and continuous monitoring.

    Driving the customer support organizational model to adhere to the ITIL way of working.

    Ensuring that customer care personnel act in accordance with our customer escalation policies and ensure that customer escalations are managed to a satisfactory and timely resolution.

  • Philips - Client Service Manager

    Suresnes 2012 - 2013 Responsible for the customer satisfaction of large healthcare IT customers in France. This includes a continous develoment of the customer in collaboration with sales, apllication and technical support.

  • Philips - Customer Advocate

    Suresnes 2010 - 2012

  • Philips - Field Service Engineer

    Suresnes 2004 - 2010

  • Agfa Healthcare - Field Service Engineer

    Artigues près Bordeaux 2002 - 2004

Formations

Réseau

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