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Karine PEYRAS

MOOREA

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Entreprises

  • Hilton Moorea Lagoon Resort & Spa - General Manager

    2013 - 2016 5***** Resort / 106 rooms / 150 employees / 3 restaurants / 3 bars / 1 Spa
    Accountable for the Rooms Division Department, F&B Manager & Chef, Spa Manager, Finance and
    HR Department, Maintenance Department
  • Hilton Bora Bora Nui Resort & Spa - General Manager

    2012 - 2013 5***** Resort / 122 rooms / 180 employees / 3 restaurants/ 2 bars / 1 Spa
    Accountable for the Front Office Manager, F&B Manager & Chef, Spa Manager, Finance and HR
    Department, Maintenance Department, Housekeeping Manager

    * Deliver the highest standards of service throughout the property ensuring complete guest satisfaction.

    Maintain and enhance the hotel five star image within the marketplace.

    * To maintain and improve the company brand service standards and scores.

    * Development and control of all financial budgets and forecasting through constant monitoring and
    evaluation, manage costs to optimize profit conversion and deliver beyond budget, ensure planned
    capital expenditure.

    * Support the revenue departments to help maximize the yield and profit.

    * Communicate Sales & Marketing strategy and the Marketing Plan for the property, liaising with the
    team.

    * Supervise, guide and motivate line managers on their management, development of their departments
    and financial targets.

    * Ensures that the Best Practices are fully implemented, maintained and exceeded throughout
    operational departments to reach guest satisfaction.

    * To encourage the use of customer feedback to activate long term improvements in products and
    services.

    * Plan and manage with the departmental managers, the successful implementation of Departmental
    training and the Resorts Training Plan.
  • Hilton Bora Bora Nui Resort & Spa - Executif Assistant Manager

    2009 - 2012 5***** Resort / 122 rooms / 180 employees / 3 restaurants/ 2 bars / 1 Spa
    Accountable for the Front Office Manager, F&B Manager & Chef, Spa Manager, Finance and HR
    Department, Maintenance Department, Housekeeping Manager

    * Leading the daily operations by coordinating the daily schedule with the different services, monitoring

    activities and taking corrective action to ensure guest satisfaction

    * Liaising with managers within the Hotel Operations in establishing and achieving predetermined profit
    objectives without jeopardizing standards of quality

    * Keeping self and team aware of targets, costs and monitoring procedures

    * Implementing and developing operating standards and policies for Hilton Standards, set up of transition
    in 2009 from Starwood to Hilton Worldwide

    * Improving service standards by ensuring that the Hotel Operations team in fully and constantly trained

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