Karine SANCHEZ

En résumé

Entreprises

• Verizon - Client Service Manager

  Commercial | Courbevoie (92400) 2011 - maintenant Performed Service Governance for large accounts, with end to end responsibility from contract delivery to operations, monitoring customer satisfaction (SLA/KPI/NPS): resulting in customer retention (achieved portfolio renewal: 15M).
  Accelerated incident escalations resolution coordinating with other organizations worldwide.
  Monitored profitability by aged debt clearance thanks to trustful customer relationship and corrective action plan.
  Contributed to the Account plans by detecting opportunities of business development (eg upgrade, extension) partnering with sales.
  Honored for achieving 12 monthly awards for the best conversion rate into real projects in EMEA (1M).

• CIS Inforservices - Account operations manager

  Montigny-le-Bretonneux (78180) 2008 - 2011

• Hewlett Packard - Global Project Manager

  Issy-les-Moulineaux (92130) 2004 - 2007 Develop & Project-Manage a world-wide procurement plan for the key Strategic Accounts:
  • Facilitate the factory procurement process for key customers (+25M$)
  • Central customer contact with individualised relationship (knowledge of the contract, history, past performances & people) to execute & deliver the contract up until steady-state operations.
  • Act as Manufacturing consultant during the Bid phase, to support the Account team in the definition of Customer requirements; Determine the most profitable method to fulfil them, in respect of the SLAs.
  • Design specific Ordering & invoicing processes (SAP) to meet customer expectations.
  • Expert in developing large-scale Manufacturing & Logistics solutions for global customers ; Develop a business-assured logistics & manufacturing solution based on HP operational capabilities
  • Implement an e-business solution with the support of a technical project manager to offer online ordering capabilities linked to the customer e-procurement system.
  • Work with other regions to implement the customized processes to fulfil global Customer requirements, by creating and maintaining an International network of contacts.
  • Engage & train a world-wide project team up to 15 person
  • Escalation management during the operational phase in case of any issue (ordering, procurement, delivery, IT etc).
  • Weekly reporting to the customer & account team of performances of delivery, with issues analysis & workaround.
  • Reengineering of manufacturing standard processes to increase both profitability & customer satisfaction

• Compaq - Retail PC Life cycle Manager for Europe

  Zurich 2000 - 2002 •Responsible for the EMEA global plan for consumer products (Presario Desktops & portables) to deliver EMEA Financial Plan: Volume : 1.5 M units per year
  •Support 17 Countries in the definition of local Product offering, Pricing and positioning 4 cycles a year
  •Centralize consumer activities interacting with Houston world-wide headquarters, Manufacturing, Engineering, Product Marketing, Business Operations, Finance and subsidiaries
  •Support the world-wide headquarters to consolidate the global components procurement plan.
  •Prioritize the Manufacturing production plan

• Compaq Computers Bus Dev GmbH, Munich, Allemagne - Marketing Channel program mgr

  Munich 1999 - 2000 - Partners Management facilitator, as the sole expertise from the former Digital organization, to support the integration of Compaq partners through a motivating certification process & Integrate DEC Classic partners to new business practices.
  -Build a profit activity centre with marketing programs as business tools to increase recurrent revenue,
  -Control on the Installed Base by trade-in promotions, to increase market share, protect and strengthen the company image in the markets,
  -Launch of Promotional campaigns for the Education market (e.g.: DECcampus), Demo/development or Complete Package Offerings (e.g. internet: Altavista, Alliances: Microsoft, Oracle, e.g. NT Server + MS Small Business Server…) Volume (PCs, terminals, printers, etc….)
  -Organize the Y2K Compliance office by Launch of awareness Campaigns: Achievement: +1M$ revenue in the month of June 99

• Digital equipment Corporation - Marketing specialist

  Évry-Courcouronnes (91000) 1995 - 1998 -Develop computing Solutions package, within the export department to emerging markets in Africa, Central Asia, Baltic's and Southeast Europe
  -Sell Digital products in emerging markets with strategic alliance partners, complementary products suppliers, software editors together with their local channels network.
  -Implement promotional campaigns for local resellers and distributors, on solutions, products, special package offerings
  -Design Remarketing campaigns based on surplus stock (video terminals)
  -Achievement: 2M$ revenue, 53% Gross Margin (vs. target >50%)

Formations

• The George Washington University GWU SBPM (Washington Dc)

  Washington Dc 2002 - 2005 Master Certificate PMI
  
  Formation professionnelle par ESI UK

Réseau

• Alcatrao FERNAND

• Christophe MORIN

• Florence PERROUSSET

• Jean-Philippe GOILLOT

• Nadege MATTIOTO

• Nicole BAKHAZI

• Olivier GENTY

• Pierre-Louis ADAM

• Richard MORANDEAU