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Kerry COSTELLO

Paris

En résumé

Experienced professional in insurance and financial services.
Background in direct marketing, marketing analysis and customer segmentation, market research.
Also been involved in change projects from defining the business model, defining business processes, defining IT systems requirements and testing.
Supported Executive Team with strategic planning process and developing Board level presentations.
Experience of designing and delivering internal communications events.
Moved into training and development - developed skills in programme design and management, supporting managers through management development programmes, translating strategic/cultural requirements into competencies and then working with training suppliers/business schools to develop a programme. Experience of building a business simulation game as part of a management development programme.

Mes compétences :
Project management
Team management
Formation continue
Anglais courant
Communication interne
Assurances
Management
International

Entreprises

  • Groupama SA - Responsable Académie Management

    Paris 2010 - maintenant Working within the corporate university Université Groupama.
    Responsible for the Management Academy and the management development programmes within the Group.
    Sharing best practice on management development, sourcing suppliers for mutualised courses across the Group, developing an online management toolkit. Marketing the programmes and services of the Academy. Programme managing key international management development programmes.

  • Groupama Insurances - Solvency II Documentation Project Leader

    Paris 2010 - 2010 Workstream leader as part of Groupama's Solvency II Programme.
    Specific responsibility for documentation:
    - defining the documentation framework
    - developing the full list of required documents
    - developing templates and prototype documents
    - project managing the IMAP submission
    - supporting the writing of documents

  • Groupama Insurances - Research and Analysis Manager

    Paris 1996 - 2010 Responsible for all research across all lines of business - Personal, Commercial and Health Insurance. Managed a team of Research Analysts who were delivered wide range of research projects:
    - Strategic research to support strategic planning process
    - Customer satisfaction research - to assess quality of service delivered by claims teams. Worked closely with Claims Managers to feedback results to the claims teams and to run workshops with staff to identify process improvements
    - Broker research
    - Product development research
    - Employee engagement research

    Also became responsible for key internal communication events - Executive Roadshows and Managers Communication Forums. Worked with Exec Team to identify key internal messages, organised content, logistics, production schedule, sourced and briefed external speakers, and evaluated participant feedback.

    Worked closely with Exec Team every 2 years on Strategic and Operational planning process that was imposed by parent company. Coordinated strategic workstreams to the required timetable. Supported the CEO in development of Strategic Plan presentation to parent company.

Formations

  • Essec (Paris)

    Paris 2009 - 2009 Groupama Formation Superieure des Managers

Réseau

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