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Khushbu BHALLA

PARIS

En résumé

Experience in Market Analysis, Business Development, Relationship Building, Next Gen
Technologies – Social CRM, Mobility. Account Management, Channel Management,
Competitive analysis, collateral building

I am a consultant with more than 7 years of IT services work experience, spanning across various technologies and business domains. I specialize in next generation technologies e.g. social media, mobility, analytics etc. I currently work as a consultant for Social CRM. I have hands-on knowledge of various social media platforms and analytical tools e.g. Radian6, Jive, Movable Type Blogs and CRMs.



Mes compétences :
Oracle
Market research
Business Analysis
Struts Web Application Framework
Pre sales
Microsoft SQL Server
Marketing
Java 2 Enterprise Edition
Java
HTML
Cascading Style Sheets
Product management
ECommerce
User Acceptance Testing
Project Management
Market analysis
KPI analysis
Customer Relationship Management
Project execution
Product lifecycle management
Requirements Analysis
Microsoft SharePoint
Competitive Analysis
Social CRM

Entreprises

  • Env-Isa - Product Manager

    2014 - maintenant Product Management, Project Management, Business Analysis
    * Single point of Contact for coordination with an offshore team ;
    * Conception, market analysis and development management targeting a new e-commerce marketplace
    * Managing functional and user acceptance testing of web based environmental tool

  • Env-isa - Product Management

    2014 - maintenant Product Management, Business Analysis. Requirement Analysis
    * Planned and executed product strategy and roadmap for an ecommerce marketplace. ;
    * Assisted in product lifecycle management, coordinating development by an offshore team based in India using Agile. ;
    * Involved in User Acceptance Testing and final QA signoff.

  • Independent, Retail Startup - Consultant, co-founder

    2013 - 2013 Retail Start up, Social Media, Social CRM
    specializing in apparel, accessories and handicrafts
    * Functional consulting for an Incubation centric startup
    * Worked with Technoserve (strategic initiatives team) on market research

  • Infosys - Consultant

    Roissy en France 2010 - 2013 Subject matter expert, innovation lead - Social Media/Social CRM, Social Commerce
    * Worked in an incubation setup, built Social CRM competency from scratch in less than a year
    * Worked extensively in usability measurements of web analytics tools e.g. Radian 6 and Voice of Customer.
    * Social CRM solution POCs showcased & appreciated in Oracle Open World
    * Part of Solution conception, development, pre-sales and marketing activities for SCRM

  • Knowlarity Communications Pvt LTD - Business Development Manager

    2009 - 2010 Sales and Marketing strategy, Collateral building
    * Designed and implemented sales and marketing strategies for channel partners. ;
    * Managed communication and strategic tie-ups with leading VAS companies. ;
    * Developed two sales channels: Reseller network (SMEs) and Partnerships in a short span of time. (100+ resellers in less than 6 months)
    , Infosys Technologies Ltd.

  • Infosys - Business Analyst

    Roissy en France 2005 - 2009 Business analysis, Market research, solution consulting and development
    Technologies - Java, J2EE, Struts, HTML, CSS Databases: Oracle & SQL Server
    Web 2.0, SharePoint and Social media technologies
    * Envisioned and developed Infosys social media platform (SocialEdge) as a part of the core group. Performed extensive market research on social media tools and technologies including Jive and Omniture
    * Performed Competitor analysis, ROI predictions, SWOT/ Value chain and KPI analysis for Social media solutions and worked closely with the marketing team.
    * As a Professional services consultant, worked with various accounts and helped in customization and adaptation as per business needs (Intel)
    * Worked on creating a multilingual platform for a bank and a community for the Davos summit for WEF
    * Awarded with coveted Spot Award for the first project at Infosys
    * Won ``Infosys Excellence award'' and ``Prima award'' under project execution excellence and Technology excellence category

Formations

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