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Laurent HERVÉ

Issy-les-Moulineaux

En résumé

Results-driven Project manager with more than 15 years of experience in project management and team management. Accustomed in working for mobile operators, Internet service providers, telecommunications equipment makers and global market players. Proven ability to manage in virtual and multi-cultural organizations.

Specializations :Project Management (Project Management Professional certified), Team Management, Cloud Computing, Contact center, Fixed/Mobile Data Networks, Data-center infrastructure, Network architecture , Software development.

Mes compétences :
Project management
PMP
VMware Infrastructure
Databases
NAS
SAN
DSLAM
Team Management
DHCP
Mobile Core Data
Umts
Telecommunications
WAP
Firewalls
Routers
HTTP
C++
GSM
Software Development
GGSN
GPRS
Mobile devices
Cloud computing
Genesys
Avaya
Contact Center

Entreprises

  • Interactive Intelligence - Project Manager

    Issy-les-Moulineaux 2016 - maintenant I am currently a Project Manager dealing with deployment projects in the EMEA region. My projects include one day consultancy pieces to full international deployments of ININ contact centre software solutions.
    • Project management for Interactive Intelligence contact center implementations and custom integrations.
    • Customer relationship management.
    • Tracking project plans and budgets to ensure project costs are contained and projects are profitable

    Technologies: “CIC” On-premises contact center / “CaaS” Single-tenant cloud contact center / “PureCloud” Multi-tenant cloud contact center, Amazon Web Services

  • Orange Business Services IT&L@bs - Cloud Storage Project Manager

    Paris 2014 - 2016 In charge of the Flexible Storage V2 project. Flexible Storage is a cloud-based solution providing 3 services for small and medium businesses : Data synchronization, data sharing and data backup

  • Sopra Steria - Project Manager

    Paris 2014 - 2014 Responsible for the implementation of the new Credit Agricole Consumer Finance multi-channel contact center.
    - Deployment of the Genesys Outbound and eService Email solutions
    - Evolution of the customer journey

  • SFR - Project Manager

    2013 - 2013 Managing the deployment of the new SFR Web site test platform within a VMware virtual infrastructure

  • Orange - Project Manager

    Paris 2011 - 2013 MSAP (Multi Service Access Platform) is an Orange group core component that provides a fixed network services access (Internet,VoIp, TV) to customers. I was responsible of the MSAP platform rollout and its integration with the Orange Spain network and environment ( currently more than 500K connected customers).

  • SFR - Project Manager

    2009 - 2011 Responsible for managing a series of projects aimed to improve the mobile phones Internet access platform (WHEAT) and the GGSN RADIUS platform (RAM). Budget > 2000K€

  • SFR - Technical Project Manager

    2008 - 2009 TOMTOM and SFR deployed a system which provides real time traffic jam information based on GSM signaling data. I managed the development of a subset of this system and its rollout within the SFR environment.

Formations

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