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Laurent TRESSON

PARIS

En résumé

Professional and very precise, i'm satisfied when work is properly done. I pay much attention to my clients, listening to them. I'm able to handle complaints with tact and diplomacy, proposing solutions in any case. I enjoy exploring culture and history, a pleasure and a great tool in our job.

Speak fluently English, French & Spanish (all used daily) : Diplôme English for Business de l'université de Cambridge, CECRL du Conseil de l'Europe : Niveau B2 en Espagnol, C1 en Anglais (mai 2020) , Diplôme Bulats en Espagnol

Mes compétences :
JazHotel, hotel software
Sihot, hotel software
Yield management
Revenue management
Medialog, hotel software
Accueil des clients
Community management

Entreprises

  • Hotel**** Le Relais Médicis Paris - Front Desk Manager

    2015 - maintenant - Welcoming and informing customers of all nationalities (check-in/out, transmitting touristic information, tackling complaints, dealing with vip guests ...)
    - Managing reservations (by phone, email...) and availability on the websites.
    - Establishing invoices related to subsistence costs
    - Controlling means of payment and collecting
    - Realizing day's cloturation and edit daily statistical reports
    - Performing administrative monitoring of receivables (debtors reminders, control of deferred payments)
    - Development of hotel services : Selection of quality products for the bar, the breakfast buffet, the bathroom goodies ..
    - Managing room's cleaning staff
    - Developing a positive image of the hotel on internet : Quality contents on website (photos, answers to reviews...), community management in social networks..

  • Duo Housing Los Angeles, California - Receptionist

    2013 - 2013

  • Hotel*** Cambronne Carladez, Paris - Receptionist in extra

    2012 - 2015 Regular replacements at front desk

  • Hotel *** Vaneau Saint Germain, Paris - Receptionist

    2009 - 2015 - Welcoming and informing customers of all nationalities (check-in/out, transmitting touristic information, tackling complaints, dealing with vip guests ...)
    - Managing reservations (by phone, email...) and availability on the websites.
    - Establishing invoices related to subsistence costs
    - Controlling means of payment and make the collection
    - Realizing the day's cloturation and edit the daily statistical reports
    - Performing administrative monitoring of receivables (debtors reminders, control of deferred payments)
    - Development of hotel services

  • Melia Hotels International - Receptionist in extra

    Palma 2008 - maintenant I assure replacements for several hotels of Sol Melia group in Paris : Hotels*** Tryp François, Tryp de Saxe, Tryp Blanche Fontaine, Hotels**** Royal Alma, Mélia Vendôme & Mélia Colbert. More than 100 missions since 2008

  • Hotel ** Libertel Austerlitz Jardin des Plantes - Night auditor Receptionist

    2007 - 2009

  • Worldwide Flight Services - Airfreight Trilingual booking agent

    2007 - 2007 At Roissy CDG International Airport : Management of the space available in cargo ships, attribution of airway bills and litigation concerning goods imported and exported to Europe, North America, Latin America and Asia.

  • Hotel*** Abadia, Granada, Spain - Receptionista

    2006 - 2007 - Acoger e informar a los clientes de todas nacionalidades : Check-in / out , transmisión de información turística , solucionar problemas tecnicos , tratar con clientes vip ...
    - Tratar las reservas ( por teléfono, correo electrónico ... ) y la disponibilidad de los sitios internet.
    - Establecer las facturas relacionadas con los gastos de estancia.
    - Controlar los medios de pago y cargar.
    - Realizar la clotura del día y editar las estadísticas diarias
    - Asegurar el seguimiento administrativo de los créditos ( deudores recordatorios , control de los pagos diferidos )
    - Desarrollar los servicios del hotel
    - Gestion del personal de limpieza

  • Executive Club Limited, Birmingham, UK - Personal Assistant

    2006 - 2006 Personal assistant & small accounting operator in this british agency, specialized in the organisation of personalized events & services worldwide.

  • Family farm in Ireland - Polyvalent farm worker

    2000 - 2000 Multipurpose tasks : Milking cows, accompanying herds in fields & mountains, technical maintenance

Formations

  • Diplôme Accueil Et Reception

    Paris 2012 - 2013 Validation des Acquis de l'experience

  • Lycée Albert De Mun

    Paris 2005 - 2006 Licence en Economie Européenne

    6 months in Paris with international teachers (european culture & laws..) and a 6 months internship abroad, in an english firm, specialized in hospitality.

  • Lycée Albert De Mun

    Paris 2003 - 2005 BTS Action Commerciale

    Learning business and marketing. Theory and technics with application on field : How to create a marketing plan, a business plan, how to find new clients, fidelize them..

  • Lycée Sainte Jeanne Elisabeth

    Paris 2002 - 2003 Baccalauréat

Réseau

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