En résumé

Lead Operational Excellence program. Plan and implement process improvement initiatives for all Segments and Business Units in terms of efficiency, quality and productivity, eventually achieve higher customer satisfaction.

- Provide consulting services s including gap assessment, providing most practicable solutions according to various models and framework, project management tool configuration and etc. Define and tailor process assets library for customers referring worldwide standards.

- Drive Common Metrics Program. Facilitate teams to define recommended metrics portfolio, collect metrics data periodically and perform root cause analysis according to the result for identification and implementation of process improvements initiatives.

- Establish Management Metrics Dashboards

- Execute scheduled process improvements initiatives, and periodically review and audit the overall status.
- Effectively manage the rocess improvements initiatives engagement issues and risks through progress reporting and escalations with concerned stakeholders.

- Conduct trainings for project teams upon their demand. Meanwhile, provide consistent consulting services for all teams within process and performance management area.

- Conduct trainings sessions on Operational Excellence inititative to all products teams members

- Conduct Agile Scrum trainings sessions

- Coaching Agile scrum transition

Skills: ISO 9001:2008, CMMI; Certified Scrum Master; Project Management Systems; Metrics Analysis Techniques (RCA)
Languages: Good French & Good English

Mes compétences :
Scrum master certifiée
Norme ISO 9001
AGILE Coaching
Analyse de données


  • Tunis - Process Performance Senior Consultant, Scrum Coach

    2010 - maintenant •Some currents tasks:
    - Responsible for rollout of planned all the process improvement for all projects teams
    - Conduct gap analysis and provide inputs to prepare improvement roadmap and detailed action plan
    - Responsible for approving all Tailoring propositions of processes according to project needs
    - Conduct CMMI, processes & Life Cycle process trainings
    - Facilitate project teams for process implementation and compliance
    - Collate and analyze project metrics data
    - PPQA audit planning, execution and follow up across all products /
    - Identify risks and escalate whenever necessary
    - Plan, schedule status meetings and report progress / issues / risks to the Lead Consultant and Sr. Director
    - Obtain process improvement feedback from the projects
    - Collate project level reports / dashboards and create the report for the SEPG
    - Responsible for coordinating and facilitating the collection of base measures by project leads
    - Calculate derived metrics from the base measures collected by leads and analyze them (Project / Org level analysis)


  • Ecole Nationale Des Ingénieurs De Tunis ENIT (Tunis)

    Tunis 2002 - 2005 Ingénierie en Informatique


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