Checkpoint Systems
- Shared Services CS Manager Europe at Checkpoint Systems
MONTIGNY LE BRETONNEUX
2011 - maintenant
- End to End Customer Management- Operations Order to Cash
- Project Management
- Customer Management KAM/Distributors Organisation Process/System driven (ERP-SAP)
- Internal control testing-documentation in compliance with Sarbanes-Oxley requirements (EU Operations level)
- Export Management including Payment Means and Payment Terms
- International Business Management
- Accounts Receivable EU
Daily operation:
OTC Super User- SSC Implementation by process for CS and Accounts Receivables
- Master Data:
Customer master and Customer Hierarchy (definition of the customer organization for a customer centric organization) for KAM Apparel, Hyper-Super Market, Food, Hard Discount
Pricing and pricing procedure (definition and harmonization) for all the selling units in charge in EU (10 units including Interco and Export).
Rebates agreements in definition and Rebates contract management- transactions implemented and automatic accrual and payment process
Harmonization of SAP customer logic vs. Qlick View reporting tool and Tagging strategy
Order Management (Sales and Service Orders, Consignment and Contracts): order entry and monitoring, ATP, Track and Trace, POD, Service Call entry, activity assignment and skills management, Pricing harmonization and pricing procedures redefinition (from Cost, Intercompany, Selling price, discounts and Rebates).
Systems used: SAP SD; MM, Customer master, pricing,
Installation Planning: planning of the technicians, track and trace of the materials and ensure the competition of the installation and the sign off submission for billing (make sure that all the dependent activities are fulfilled before the installation takes place).
Systems used: SAP, Service Director and Click Software (route optimization) integrated with SAP SD and Web Portal for the technician (Subcontractors)
- Billing & Contracts:
Rental contracts, maintenance contracts for service and Franchisee contracts implementation for the indirect channel (Royalties, Fees, etc)
In charge of the EU Revenue 25000 USD monthly average
In charge of the billing transactions and improvements (invoice list), invoice calendar, support to the billing team and process automatic by customer and Statutory (Italy billing end of the month vs. company billing mid-month), number range,etc.
Milestone billing definition for industrial project (long term) and revenue recognition.
Periodic billing definition for the Contract billing (automatic billing).
- Credit and collections: (15 persons 3 in the ountries, 12 local in the SSC)
In charge of Closing of all units in EU 10 units plus indirect
Credit management and Customer risk assessment
Management of the collections agencies and contract with D&B (portfolio manager for EU Operations scope)
AR Cash flow: preparation of the weekly Cash forecast for Corporate and weekly review of the delta (forecast vs. actual next week). Accuracy level reach 95% for my main units: Germany, Spain and France yearly Receivables).
Cash Call (monthly after closing) organized with regional controller to assess the AR balance for (top 10 Ar balance, Top 25 Overdue and top 10 by Bad debt). Route cause analysis for easy track an trace
Profitability of legal action by case & process definition including KPI’s
- Sox Audits for OTC processes and Process definition for auditing
ntation)
Strenghts:
Global and international Businesses Leader, Negociations and Customer Relationship Managment, B2B, B2C, Project Management, SAP ERP S&D, FiCo, Project systems, MM,
Checkpoint Systems
- Customer Service Manager France & MEA
MONTIGNY LE BRETONNEUX
2007 - maintenant
Checkpoint Systems France, Customer Service Manager France and MEA- EXPORT in charge of 17 persons, member of the board of directors for Checkpoint France assisting to weekly meetings and strategic decisions, being the main contact between the Sales directors, customers and Supply chain.
In Charge of Sox control processes and procedures and applications for order, customer’s creation and Credit Notes-nvoicing.
In charge of Customer Service Integration to SAP for two new acquisitions as well as coordination between new sales team, supply chain. Export department of the new organisation completely managed as well as procedures for VAT and Fiscal number in Germany (triangular exportation France is exporting from Germany (flow of goods) to other countries EU and Non EU. I am responsible for the development of the whole process and relation with customers for export.
SOX security and controls application for new acquisition, roles definition and - In charge of AFTER SALES services ordering and service call notifications for all the customer related issues.
Main activities and task:
- Continuous improvement Process – Tests and Signatures working together with SCM (invoicing, delivery consolidation into one single invoice, VPF01 invoicing testing and training), return to SCM via ZCCR PO testing and training) and different reporting for CS and Credit Management;
- Team training in all LOB, other missing areas (EXCEL) and SAP (with different services) and communication with France team and MST;
- Project Leader of the Customer to Cash process improvements and acquisitions integrations;
- Key accounts Customer Service responsibility of processes, stock and order fulfilment;
- Export Operations processes and validation + orders/delivery and reporting and control of activity aligned with Management team; back office between MEA export and Sidep export to optimise human resources;
- SAV- After Sales Service: team training, calls, notifications and reporting of notification and follow up of pricing policy and invoicing follow up (SOX controls behind);
- Contact, communication and forecasting (to Finance) and quality improvement of the employees based on the monthly reports and action plans to MST (MST being our outsourcing staff provider) and negotiating with them the terms and conditions for people;
- Main contact between France team and SCM including DHL and UPS for regular and export orders;
- Planning and fulfilment of planned orders with different SC Planners;
- Returns follow up and CN between CSI and France Finance and Control of returns organised in France and contact with the local transport agency in France;
- Control of Receivable for which a return is organised and closure of the files together with the customer (working very closely on a weekly basis with the ODC consultant and France Credit controller) to avoid delays in payment;
- Opex Cost Reduction for CS;
- Invoicing Process.
From September 2010 we have started together with Deloitte consulting a GLOBAL INTEGRATION PROGRAMME in order to integrate all the regions (Europe, North America and Asia-Pacific) in a single ERP-SAP across the three regions.
INTEGRATE is organized around three critical business processes:
- Customer to Cash (C2C) – an integrated process from taking the customer quotation-order to receipt of payment;
- Plan to Source – an integrated process from demand planning to materials receipt and manufacturing;
- Close, Consolidate and Report – closing and consolidation of accounts and financial reporting.
The project timeline is three years, plan to end in 2012. My responsibility in the above indicated programme is Project lead in charge of the C2C team (Customer to Cash). For the purpose of the project since 2009 September, l is spending two weeks on a role in the US in Thorofare (NJ) (around 13 trips until now in the US for two weeks), currently in the US for two weeks.
The main activities are around creating the global processes for the C2C are: gathering the regional requirements (EU, NAM and APAC), defining the pro
