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ANTONY

En résumé

Innovative and effective manager with extensive process and planning skills who strives in a fast paced international and multilingual environment.

Mes compétences :
product management
planning skills
communication skills
US GAAP
Siebel
Sarbanes-Oxley
Oracle
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Customer Relationship Management

Entreprises

  • ANSYS France SAS - Business Operations Supervisor

    2011 - maintenant * Oversaw the development of an autonomous team which is responsible for processing all orders for Continental Europe. Worked closely with Sales, Accounting, Legal and IT to ensure flawless booking and that all revenue recognition criteria are met. ;
    * Supervised the successful and timely closing of financial quarters in a high pressure environment. ;
    * Interacted with internal and external auditors to verify compliance with our procedures, US GAAP and Sarbanes-Oxley. ;
    * Served as the point of reference for teams in other geographies. ;
    * Recruited, trained and managed staff members. ;
    * Resolved a critical problem in customer satisfaction by designing a reliable process to deliver licenses to customers in anticipation of new product releases. ;
    * Designed the workflow for the online offering of the academic product. Planned, organized and coordinated the testing phase of this project to guarantee a successful launch. ;
    * Represented the Business Operations department as a proxy customer throughout the development and enhancement of the CRM system.

  • ANSYS, Inc. - Business Operations Supervisor

    2007 - 2011 * Lead a team of Customer Relations Coordinators supervising their daily operations, advising on policies and procedures. ;
    * Was consistently recognized, individually and as a team, as a top performer in terms of revenue booked, lines billed and order amounts. ;
    * Entrusted with multi-million dollar accounts in North-America. ;
    * Introduced a department initiative called the Team Competition to overcome performance deficiency and foster teamwork within the group. Teams are compared on quarterly metrics alongside recreational activities. This initiative continues to this day and was acknowledged by the CEO. ;
    * Developed an exhaustive quantitative study to identify the causes of recurrent inaccuracy in license keys delivered to customers by the department. Analyzed the data, pinpointed the primary problems and proposed actions to resolve them. ;
    * Integrated the business operations of recently acquired companies. Collaborated with counterparts in those companies to ensure a smooth transition to a common ordering system without disrupting the customers.

  • ANSYS, Inc. - Customer Relations Coordinator

    2004 - 2007 • Reviewed “special pricing form” to ensure proper discount allocation and approvals for discounted deals.
    • Promoted to Senior CRC in the year 2006.
    • Processed orders for various offices and channel partners and was consistently a top performer.
    • Trained more junior employees.
    • Demonstrated initiatives to standardize inconsistent procedures in the department.
    • Selected to participate in our Operational Seminar which brought together the sales admins and channel partners from different region to train them on the newest procedures and policies. Determined the topics, set-up the agenda and organized dry-runs.
    • Coordinated the 11.0 release with product management and the shipping department to deliver the software to the customers.

Formations

Réseau

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