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Lionel DI MAGGIO

ROQUEFORT-LES-PINS

En résumé

STRENGTH

• Excellent customer oriented attitude,
• Strong vendors management experience,
• Strong organizational and communication skills,
• Autonomous, fast adaptability and ability to work under high pressure.

PROFESSIONAL SKILLS

• I.T: - Good knowledge of IP Telephony, VoIP and Cisco Telepresence,
- Excellent knowledge of WAN, LAN, Wifi, ethernet, DSL, ATM, frame relay, ISDN, TCP/IP, RIP, IGRP, EIGRP and OSPF protocols.
• Languages: - Fluent in english and french.
• Other: - Good knowledge of Orange Business Services network architecture and portfolio,
- Strong knowledge of Service Delivery organization and operational processes.

Entreprises

  • Orange Business Services - France - Bid Manager

    2007 - 2014 - Participate actively in the opportunity management process, the development & validation of the overall solution for complex and non-standard services,
    - Validate the SLA requirements as well as escalate non-standard in terms of investment, capabilities, processes & tools,
    - Validates costing & pricing models to facilite commercial decisions for profitability and commercial exposure purpose,
    - Creates and manages the process interlocks with operations and product management to ensure consistency and conformity with our delivery capabilities and product strategy.

  • Orange Business Services - France - Solution Engineer

    2006 - 2007 - Participate in bid qualification and the definition of the bid strategy of large, complex or non-standard sales projects relating to all network and IP Telephony services,
    - Develop and produce detailed design and costing of network / IP Telephony solutions,
    - Provide detailed costing and SLA risk analysis related to the design including access, core network, partner network and network security elements,
    - Ensures the smooth hand over of sales projects to the customer project management teams.

  • Orange Business Services - France - Head of DSL Center of Excellence Europe

    2004 - 2006 - Define, develop and deploy DSL COE concepts, organization, interlocks, processes and procedures,
    - Assist sales / partners representatives during the pre-sales phase for bid strategy definition, and customer meeting for new bid or business opportunities,
    - Manage 18 people ensuring on time DSL ordering and provisioning, while meeting customer satisfaction, LTC, service levels and budget targets,
    - Assist Equant Network Services to build-up new DSL portfolio and marketing plan in line with Equant’s strategy.

  • Orange Business Services - France - Head of Installation Support Europe-Middle East - Africa

    2002 - 2004 - Manage 15 people ensuring accomplishment of projects within service acceptance areas,
    - Act as a first level escalation point to resolve network implementation related issues,
    - Interface with external and internal vendors on a regular basis.

  • Equant - USA (Atlanta - Georgia) - Training and Procedure Manager

    2001 - 2000 - Manage 6 people ensuring on time service delivery and effective work performance,
    - Define and validate Service Delivery end-to-end processes/procedures according to new services and tools,
    - Create and maintain Training Centres,
    - Evaluate training needs, define and implement training solutions in co-ordination with the corporate training department, Service Delivery support, and central office.

  • Equant - USA (Atlanta - Georgia) - Service Delivery Manager

    1997 - 2000 - Interface with American Airlines technical division, buyers and project managers,
    - Manage 7 people ensuring on time ordering and provisioning of all service orders, while meeting customer satisfaction, LTC, service levels and budget expectations,
    - Provide technical network support for American Airlines IT managers,
    - Act as an escalation point for both internal and external vendors.

Formations

Réseau

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