Macron FLORENT

En résumé

Entreprises

• Dial Once - Customer Success Manager

  Paris 2015 - maintenant Dial-Once only works with companies that have large volume of inbound call and need to digitalise their customer relationship. Our customers are focused on addressing three main problems.
  
  Firstly, they are worried the impact standard customer care has on their brand and their future revenues as they realise nobody likes to experience the dreaded "Press 1, press 2, etc.."​. Secondly, they are conscious that not only they need to bring their customers into a digital, self-serve mechanism without disrupting their customer's habits but also have to acquire data to optimise their customer journey. Finally, aware of the disconnect between the cost of a customer call and the value it brings to them, they are focused on implementing cost saving solutions.
  
  A funded start-up operating notably across US, France, UK, Benelux, Switzerland and other countries, Dial-Once works with large, multinational organisations in the telecom, insurance, logistics, energy and other sectors.

• Texlibris - Commercial

  2011 - 2014 Développpement commercial, secteur des métiers du livre (édition, reliure...)

• ABM France - Ingénieur commercial

  Vireux-Molhain 2009 - 2009 Développement de l'activité au Québec à Montréal.

• Groupagora - Ingénieur commercial junior

  PARIS 2008 - 2009 Prospection, relation client et négociation, recrutement de profils en informatique.

• HSC - Chef de projet e-learning

  Décines-Charpieu ‎ 2007 - 2007 Assistant commercial : Redaction de propositions commerciales de prestation de service au forfait, réponse aux appels d'offre publics.
  
  Chef de projet pour la création de deux foramtions e-learning portant sur la sécurité du code PHP et la norme ISO 27001.
  Rédaction de cahier des charges, sélection de prestataires, management d'équipe,

Formations

• Institut IFOCOP

  Paris 2014 - 2015

• EMLV (Ecole De Management Léonard De Vinci)

  Paris La Défense 2002 - 2007 Commerce et Gestion
  
  Commerce B2B - Erasmus à l'université Niels Brock à Copenhague (6mois)
  Spécialisation B2B : cours donnés en anglais.