Mes compétences :
Communication
Pack office
Outils de GRC
Dynamisme
Organisation
Relations clients
Entreprises
Big Fernand
- Waiter
Paris2016 - maintenant
CCA International
- Operator
Paris2016 - 2016• Outbound / Inbound calling to promote the services of our clients.
APICIL
- Commercial Assistant
Caluire et Cuire2015 - 2016Key responsibilities:
• Handling phone call enquiries from customers
• Appointment scheduling
• Management of contracts and membership forms
• Management of commercial offers
• Preparation of meetings
Mapfre Warranty
- Customer Service Representative
2013 - 2015
Key responsibilities in the Customer Service department:
• Claim management by phone, email and mail
Key responsibilities in the Telemarketing department:
• Prospecting campaign
• Telephone selling
• Sales analysis
• Satisfaction survey (business to business and business to customer)
AD PUB
- Commercial Assistant
2012 - 2012Key responsibilities:
• Greeting and assistance of clients onsite and by phone
• Design of logos and promotional leaflets
Alliance France Immobilière
- Commercial assistant
2010 - 2013Key responsibilities:
• Greeting and assistance of clients
• Property valuation (acquisition and rental)
• Prospecting campaign onsite and by phone
• Appointement scheduling
• Rental management (viewings and check-out)
