Mes compétences :
Leadership
Quality Control
Social Networks
Social media
Communication
Entreprises
Telenet - Scrum Master @ Entertainment platform
Mechelen2020 - maintenant
Telenet
- Business Analysis & Resource Managelent
2017 - maintenantPrepare resource plans for all Build projects. Business Analyse to steer the operations & to advice on area's of improvements.
Define & Build reports and provide business analyses to support budgeting, business case build-up, cost calculations,...
Sony Europe
- UX Manager
Puteaux2015 - 2017
Sony Europe
- Manager - VOC and Quality KPI Mgt
Puteaux2012 - 2015Managing Voice Of Customer (VOC) information and Quality KPI at Engineering Development team of Customer Satisfaction Europe
Sony Europe
- Manager Quality Control
Puteaux2009 - 2012Our team monitors Consumer Audio/Video and VAIO Quality in Europe and capture Voice Of customer to provide to the frontline and Sony internal departments the systems, tools and information to (help them) achieve the highest standards of Customer Satisfaction We bring to Marketing, Engineering and Design the true Voice of the Customer to help them design products that truly meet and exceed the customer expectations
Sony Europe
- Assistant Manager Quality Control
Puteaux2007 - 2009Managing Quality peformance of Consumer products in Europe and report to Design Engineers
Sony Europe
- Product Support Engineer
Puteaux2004 - 2007European Technical Support engineer for Front Projectors (Business & Consumer models). European window person between service network and Design Engineers. Handling technical escalations and providing solutions.
Sony Europe
- Supervisor
Puteaux1992 - 2004Leading an ISO certified team of Engineers repairing various product ranges such as Storage products, Computer displays, Projectors, Plasma and LCD TV, Camcorders, Cybershot, Marine pack,...
