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Margaux NOEL

MACHELEN

En résumé

In training since 2007, Operations/ Customer service/ Management/ Call center/ Commercial are areas where I gained experience during my school and professional curriculum .

So it was only natural that I just offer my candidature for a position in your team.

Dynamic, rigorous and versatile, I want to assure you of my motivation and my deep desire to work with your company and help build large projects with you.

My previous work experiences , varied and rewarding , you confer I hope , the certainty of my adaptability to all situations. Available, I 'm ready to invest myself fully in the responsibilities that will be attributed to me .

Mes compétences :
Informatique
Gestion hôtelière
Assistance client
Administratif
Management
Invoicing
Events Management
management of contracts and RFP Night
Taking phone support
Restaurants
Problem solving
Microsoft Word
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Microsoft Access
Front Office
Foreign Exchange
Cashiering
Breakfasts
Banquets
Administrative management

Entreprises

  • DIRECT WAY - Customer Service – Controller – Sales representative - Hotline

    2014 - maintenant Customer Service: Development of Customer Service Department - Dealing with Mails – Calls - Fax – Quotations - Daily check reservations - Registration of complaints - Invoicing process
    Controller: Planning - Reports –Training - Dispatching
    Sales representative: Participate in trade show : EIBTM in Barcelona in 2014 - Supports the Sales team to gain more sales results - Administrative management of contracts and RFP Night hotline: Taking phone support from 23:00 to 06:00

  • Le Chatelain Boutique Hotel - Receptionnist & Reservation assistant

    2012 - 2014 Hotel offering 109 rooms, “Maison du chatelain” bar-restaurant and 7 meetings rooms.

    Tasks and Responsibilities
    - to assist the customers during their departure
    - to prepare invoices and make payments
    - register(record) the arrivals and the departures
    - to manage the schedule of the reservations
    - to answer the telephone, to receive the calls(appeals) and to transfer them towards the good persons within the hotel
    - to answer emails or to transfer them towards the good addressees within the hotel
    - make sure that the needs for the customer are satisfied throughout his stay
    - to give advice to the customers on the good places, the bars, the restaurants, the museums, - to store the valuables of the customers, their suitcases, coats or other one

  • Conrad/ Steigenberger Hotel - Internship as Meeting Conrad Style Coordinator

    2011 - 2011 Hotel address on the Avenue Louise offering 267 rooms and suites, 1 Bar “Loui Lounge & Bar”,1 restaurant “Café Wiltcher’s”, 13 conference rooms for up to 600 persons,

    -In charge of offers and contracts
    - Contact person for the organizers and participants
    - Public relations
    - Wedding site inspection
    - Promote the events
    - Follow up of actualization
    - Intern meeting reservation

  • Hotel Eden - Housekeeper

    2010 - 2010 ESSENTIAL FUNCTIONS • Manage the daily operations of the Housekeeping, and where applicable, the Laundry/Valet departments. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.

  • Pullman Hotel Mandelieu La Napoule - Hostess

    2010 - 2010 • Responsible for guest service quality& customers satisfaction • Responsible for delivering Company Standard and spirit • Responsible for set up restaurant, trolleys & trays in accordance with the established standards & guest requests, delivers as required.

  • Hotel 3.14 - Internship as Direction and Human Resources assistant

    2010 - 2010 A design hotel. Techniques of Feng Shui are used according to 5 elements. In every floor corresponds a representing universe of the 5 continents. Located at the heart of the golden triangle in Cannes, 50m from Croisette and 300m from the Palais des destivals.

    - Administrative management of personal
    - Management of the pay

  • Hotel de France & Ayush Wellness Spa Jersey - Internship in catering

    2009 - 2009 This Jersey hotel offers 286 bedrooms, one of the largest 4 Star Hotels and Spas in Jersey. Hotel de France provides an informal brasserie style dining in Café Aroma, an Indian fusion cuisine in Saffrons Restaurant, the Ayush Wellness Spa and provide 16 different conference and banqueting venues equating to 31,432 sq ft of floor space.

    - Restaurant, banquet, and lounge, bar, breakfast buffet.

  • Hotel Hermitage Monaco - Internship as Stewarding and Guests Agent

    2008 - 2008 278 rooms, a Restaurant with a terrace that offers a panoramic view “Le Vistamar” one michelin star ,a Large function room “Salle Belle Epoque”, Winter Garden with Gustave Eiffel dome, the
    Crystal Bar, Bar in the lobby: Le Limùn Bar, Direct access to Thermes Marins Monte-Carlo.

    - Banquet
    - Bar
    - Breakfast
    - Gourmet restaurant

Formations

  • Institut Vatel

    Nîmes 2010 - 2012 Master‘s Degree/ MBA

    Master`s Degree in International Hotel Management
    Practice 2 weeks per month in all departments: F&B, Kitchen, Pastry, Front Office, Housekeeping, Marketing,
    Writing report on special events management

  • Institut Vatel

    Nîmes 2007 - 2010 Bachelor’s Degree/ European Bacherlor Degree

    Bachelor`s Degree in International Hotel Management Practice 2 weeks per month in all departments: F&B, Kitchen, Pastry, Front Office, Housekeeping, Marketing,

  • Lycée Fenelon

    Grasse 2005 - 2007 High school diploma

    Scientifique

Réseau

Pas de contact professionnel

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