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María GUERRERO

PARIS

En résumé

Connaissance des systèmes et des techniques nécessaires pour gérer les fonctions de service informatique: la coordination, l’administration ainsi que la gestion des projets. Avec une approche axée sur le client tendant vers l'amélioration et l'innovation, je m’assure de délivrer dans les temps tout en ajoutant de la valeur.

Entreprises

  • Revevol - Google Apps for Work Consultant

    2015 - maintenant As a Google Apps for Work consultant, my current mission is currently focused in sustaining operations after Google Apps deployments.

    Currently working as a Google Apps engineer in one of the french CAC40 that decided to go Google, my mission is to:

    - Define and revise processes and communication strategies definition according to the pursued SLAs of the department.
    - Treat requests, incidents, raise problems and investigate RCA for cases related to the support of Google Apps for Work.
    - Ensure communication among the different global IT teams and platform services standardization post-deployment.
    - Align with the expectations and requirements of both business and project team.

  • British American Tobacco - IT Application Support Coodinator

    Boulogne-Billancourt 2012 - 2013 Coordinate preventive and reactive IT applications support for the Marketing and Sales areas, using practical technology services to markets in Venezuela in order to ensure the amount of business. Functional member of the IT Team, involved in activities that require the analysis, development, maintenance and support to assure the continuity of IT services.

    • ITIL’s best practices
    • Lead of a 3 people team
    • Management of Local and Regional Suppliers
    • Data Analysis (KPI’s management)
    • Budget estimation and execution within forecasts
    • Change Advisory Board coordination and Change Delivery Management
    • Service Transition Management
    • Main applications: SAP (FI, MM, PP and WM modules), Oracle 11g, SAP Business Objects, SQL, Tailored Made ERPs, Sales System: Odyssey, Web Applications.

Formations

  • Telecom Ecole De Management, Institut Mines TELECOM

    Paris 2013 - 2015 MSc ICT Business Management

    This program is unique in providing students with integration skills in both the ICT sector and management. It is based on a distinctive competence of the faculty and of instructors in research, student education and executive education, in the field of marketing of ICT-based products and services, strategy of ICT industry companies, ec

  • North Carolina State University (Raleigh)

    Raleigh 2011 - 2011 Electrical and Computer Engineering (ECE) Summer Practicum

    Introduction to wireless networking (Physical and MAC layer overview, Cellular Phones, WiFi, Bluetooth).
    Internet Protocols (switching, DHCP, NET, RIP, OSPF)
    Programming of networking applications for Android-based cellular phones
    Network administration (Linux and Cisco IOS)

  • Universidad Católica Andrés Bello (Caracas)

    Caracas 2006 - 2011 Telecommunications Engineer

    Thesis titled “Plan to update high-speed links based on DWDM optical fiber multiplexing technology for Banesco”, 2011. Graded with honors and published.
    Received Recognition for Outstanding Performance from the UCAB's Telecommunications Engineering School. 2010-2011.

Réseau

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