Charenton-le-Pont
My mission is based on the logistic relation between Suppliers and Customers (Essilor European Subs and affiliates).
Update of the systems which allow the fluidity of all the Stock Lenses orders flows in the contractual preparation lead-time of the suppliers.
The Service Management team manage the physical, logical and financial flows of replenishment orders from the supplier site to the final point of consumption in Europe in the purpose of maximizing the availability of products for our customers.
The detailed responsibilities of the team are:
- To help European countries place replenishment orders to IG suppliers
- To track and trace delivery statuses from the supplier site to the final point of consumption and to provide ad-hoc reporting and KPIs to countries.
- To manage backorders and service priorities with all suppliers in the purpose of minimizing the business impact of shortages over the continent.
- To manage problems and issues occurring between the supplier site and the final point of consumption to minimize delays and late deliveries.
- To manage the set-up and the end-to-end tests of inbound flows from the supplier site to the final point of consumption, including the set-up of the EI T-Box
- To manage returns and reverse logistics for lenses according to obsolescence plans
- To manage customer complaints related to the quality of service
