Marie-France CREVECOEUR

En résumé

Entreprises

• Honeywell Buildigns Solutions - ACS - Marketing Director Service EMEAI

  2008 - maintenant Responsible for Marketing of Line of Business Service, for Honeywell Building Solution, for EMEA and India. Focus on strategic planning and deployment. Major programs including Service Conversion improvement (Lead Generation, Refresh of the Offering, Segmentation testing), Pricing, Global Service Council, Building Optimization Service pilot launch in India, EMEAI Remote service baseline and Voice of the Customer. Implementation of new on-line customer satisfaction survey process. Coordination of trade association strategy with Government Relation and ECC division. Developed close collaboration for market development and support in India and coordinated market research support with Indian team. Strategic Marketing Program on Remote Services. Government Relations liaison.

• Honeywell Fluorines Speciatly Materials - Marketing Manager EMEA

  2007 - 2008 Responsible for Marketing Refrigerant EMEA by developing knowledge of refrigerant market, including further understanding of the emerging areas (CIS, MEA). Enhancement of understand of customer needs and end user requirement, by organizing and in depth Voice of the Customer. Managed Co-Marketing programs to support sales growth. Supported Rules of Service analysis and implementation, as well as Market security by increasing market awareness of infringing material coming from Asia among European retailers.

• Honeywell - Sales Manager Europe

  Thaon Les Vosges 2005 - 2006 Responsible for re-structuration of sales team of 12 people across Europe upgrading sales force. Sales responsibility for European territory for Specialty Chemicals (several business lines) involving business development, motivation of sales force, forecasting, and strong people management. Focus was on rebuilding team but also implement measure to reach ambitious sales plan (price increase, review of lost account, strategic marketing plan per market segment).

• Solutia - Sales manager Europe

  1997 - 2005 SOLUTIA
  2005
  European Business Coordinator
  Responsible for European polyamide 6,6 business. Demonstrated growth and development of 64% over 30 months. Implemented price increases to address raw material escalation., demand management, interaction with the business team in the USA. Management of technical sales and automotive development functions, people evaluation, motivation of the team and promotion of the team spirit.
  
  
  May 2002-2004
  European sales manager: Responsible for direct and distributor accounts for the European business.
  Increased sales volumes of 20% in 2003 and positioned business to grow 18% in 2004, by motivating a newly established distribution net work and developing new accounts.
  Develop growth strategy by product range and selected target accounts.
  Responsibility of customer service and implementation of service level metrics.
  Promoted use of Saratoga tool to improve business practices and documentation.
  
  
  Oct 99- May 2002
  Sales Manager UK/France
  Responsible for sales and new business development of Gelva pressure sensitive acrylics covering UK/Nordic 4 and France: servicing existing accounts, but mainly developing new applications at existing accounts and new customers, follow up of industry trends, trade shows, organised customer days in 2000, Label expo in 2001
  
  Sept 97-Oct 99
  Team Lead
  European Customer Service Centre: Team lead for the UK/Nordic 4 Customer Representative Team (6 persons) and responsibilities for Industrial Products and Nylon fibres for the UK market. SAP implementation by market segment and organisation of the back up scheme. Automatic call distribution project: analysis, software selection and implementation, management of statistics.

• Union Carbide - European customer service

  1995 - 1997 European Customer Service Centre: Responsible for the UK/Benelux Surfactant market including order processing, inventory allocation, invoicing, technical inquiries, sample and documentation request , service improvement reports, ACD call statistics adjustments of telephone distribution matrix, sale forecast and statistics, participation in the ECC Steering Team managing ECC Centre issues and organized Annual Sales Meeting

Formations

Réseau

• Alexander PFAB

• Damien BIZART

• Fabrice DENNINGER

• Filipe MAIA

• Laurent POUGNY

• Pascale VERVOORT

• Philippe BEAUVERIE

• Raphaël KHALFALLAH

• Sylvie LEFRANÇOIS

• Walter BARRILA