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Mark CARROLL

PARIS

En résumé

• 20+ years’ experience in process design and implementation in areas as diverse as finance, sales and HR

• • Proven leadership managing complex, cross-discipline projects in matrixed organizations, from pre-sales participation and contract negotiation through solution design, implementation and change management

• Strong client relationship skills, with proven record of effective stakeholder management for both internal and external stakeholders; able to expertly manage relationships in complex and difficult businesses

• • Strong program management experience in implementing global solutions for employee data management, payroll, performance management, compensation & benefits, succession planning, learning, and recruiting, based on SuccessFactors, SAP, PeopleSoft, boutique, bespoke, on-premise and self-service applications

• Extensive global experience across the Americas, EMEA and Asia Pacific, including 10 years working in the U.S and more than 20 years working and residing in Europe

Mes compétences :
Business
Business Transformation
Change Management
Design
Management
Process
Process design

Entreprises

  • Independent HR and Payroll Consultant - HR and Pay Consultant

    2009 - maintenant HR organizational transformation consultant with experience helping companies rationalize their HR, Pay, etc., operations to enhance "transversality" of the organization - i.e., communication and visibility of needs and resources across the various parts of the organization. Experience globally (U.S., Europe mostly, some AsiaPac), across a number of different industries.

    Most recent project, Business Architect for HR transformation at a major brewer / beverage manufacturer, implementing HR ops, recruiting, onboarding, learning, performance management, compensation, succession planning, eight countries in phase 1 of a multi-phase global project. Goals: increase the transversality (both cross-functional and cross-geographic) of the company and reduce turnover costs by increasing visibility across the company of open positions and talent suited for them; ensure accurate and usable data on all employees; integrate the profile information on employees with the opportunities available for professional growth; provide a platform for growth as the company continues to expand.

    Perviously Business Architect for HR transformation at a major dairy cooperative, implementing master data, HR admin, recruiting, onboarding, learning, performance management, succession planning.

  • Convergys - Business Transformation Consultant

    Neuilly-sur-Seine 2003 - 2009 • Maintained key executive relationships as primary point of contact with client during transition including scope control, issue management, vendor coordination and financial oversight, facilitating discussions with client’s internal stakeholders as needed

    • Accompanied projects through post go-live stabilization phase, ensuring service center and functional centers of excellence met service levels and delivered stated objectives, including oversight of change control, compliance and continuous improvement

    • Consulted with clients on how to sell the organizational changes into the target community, how to modify the individuals’ and teams’ behavior and attitude towards the change – why the change was needed, the benefits of cooperation and participation in the change process – and how to reinforce new behaviors and support the new paradigm

    • Led business transformation teams to improve clients’ performance by
    • Designing and implementing global, strategic outsourcing solutions.
    • Providing strategic recommendations such as establishing guiding principles
    that form the framework for transformation / implementation work.
    • Focusing on transforming and transferring best-practice processes to ensure
    consistency and efficiency resulting in a more efficient technology build
    and savings for the client.
    • Guiding clients through policy and process harmonization to ensure
    viability of an ESS/MSS solution across all businesses, helping reduce
    variations by differentiating between business and statutory drivers

    Goal: Global consistency with local compliance; up to 40% reduction in paperwork through self-service; up to 30% increase in focus of HR community on strategic activities; increased efficiencies and 25-30% decrease in costs; vendor harmonization with ±50% reduction in number of vendors

  • Convergys - Program Manager

    Neuilly-sur-Seine 2001 - 2003 Contract worth €10M in licenses, €20M in professional services; reduction in billing time from 90 days to 45 days

    Responsible for proposal preparation, contract negotiations, invoice management with the client, monthly operations reporting, financial planning, policies definition and deployment, time reporting

    • Set up and managed the basic processes allowing a brand-new business unit within CVG to function: revenue recognition, expense tracking, client billing, monthly reporting, budgeting, process development and deployment

    • Prepared senior management for periodic results reviews; provided monthly forecasting, reporting, and analysis, improving accuracy from a 10-15% error rate to one of ±3%

    • Defined and deployed a time reporting structure allowing managers to track actual against planned hours, providing valuable information for cost containment, for billing and revenue recognition, and for planning and budgeting future projects

Formations

  • University Of South Carolina (Columbia)

    Columbia 1985 - 1987 Master of International Business

  • Xavier University (Cincinnati)

    Cincinnati 1981 - 1985 BA International Affairs

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