Palma2009 - 2012- General Manager’s assistant.
- Budget projections and business review.
- Yield Management
- Incident management and customer relationship
- Groups coordination
- Supervision, coordination and management of the reception and concierge staff (team of 13 people)
- Ensure the implementation and compliance of quality standards and procedures established by the hotel group
Melia Hotels International
- Assistant to the Front Office Manager
Palma2008 - 2009- Replacement Front Desk Manager from 12/2008 to 09/2009
- Supervision of the implementation of the loyalty program of the hotel chain
- Accounting and Management
- Supervise, lead and motivate the reception team
- Management of complaints and customer relationship
- Replacement of reservations manager
