Maxence BOREL

En résumé

Entreprises

• Sofitel Bali Nusa Dua Beach Resort - Assistant Manager Qualité et Expérience Client

  2017 - 2018 Qualité et Expérience Client
  • Gérer l’e-réputation
  • Analyser et produire les tableaux de bord.
  • Analyser, communiquer la perception client
  • Préparer, analyser les Audits Qualité et communiquer sur les résultats
  • Soumettre les plans d’action d’amélioration
  • Former les collaborateurs (120).
  
  Management
  • Encadrer, coordonner et contrôler le travail de 4 à 50 collaborateurs.
  • Réaliser des entretiens de recrutement
  • Organiser le planning de l’équipe
  • Respecter et faire respecter les standards
  • Etre à l’écoute des collaborateurs
  • Promouvoir le travail en équipe et le respect
  • Gérer la communication entre les collaborateurs et entre les départements
  
  Missions ad hoc : Chef de projets Qualité et Expérience Client
  

• AccorHotels - Extra

  Paris 2016 - 2016 Extra au Mercure à Niort (79)

• The Ritz-Carlton Hotel Company, L.L.C - Internship in The Ritz-Carlton, Abama in the F&B division : Verona

  2015 - 2015 Food and Beverage : Head Waiter
  
  - Communicate with guests, other employees, and/or departments to ensure guest needs are met.
  - Ensure staff is working together as a team.

• The Ritz-Carlton Hotel Company, L.L.C - Internship in The Ritz-Carlton, Abama in the F&B division : Verona

  2015 - 2015 Food and Beverage
  
  - Take food and beverage orders
  - Retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest
  - Tables according to hotel specifications, courteously and efficiently
  - Collect payments
  - Assist in the maintenance of the restaurant area and equipment

• Louvre Hotels Group - Internship Reception

  LA DEFENSE 2014 - 2014 Hôtel Campanile à Birmingham (GB)
  Post: Reception
  
  - Report to the Reservations Manager.
  - Book and enter room reservation requests using reservation system Opera.
  - Enter rooming lists while ensuring accuracy, as required.
  - Update reservations ensuring a flawless check in and check out process.
  - Answer telephone and email.
  - Follow department policies, procedures and service standards.
  - Follow all safety policies.
  - Offer professional, friendly and engaging service.
  - Assist to guest requests and communicate on hotel facilities in an informative and helpful way.

• Louvre Hotels Group - Internship Reception , F&B

  LA DEFENSE 2014 - 2014 Hôtel Restaurant Campanile de Birmingham (GB)
  Post: F&B
  
  - Report to the F&B Leadership team.
  - Prepare the restaurant including cleaning of room and tables, and installation of all dishes.
  - Follow all safety and sanitation policies when handling food and beverage.
  - Follow policies, procedures and service standards.
  - Have full knowledge of food and beverage related items.
  - Follow all safety and sanitation policies when handling food and beverage.
  - Offer professional, friendly and engaging service.
  - Assist guests in an informative and helpful way.

• AccorHotels - Stage Reception

  Paris 2013 - 2013 July 2013 Mercure Hotel 4* Niort
  Internship
  Post : Front office
  - Welcoming guests
  - Taking reservations
  - Presentation of Accor group Additional Information

Formations

• Ecole Superieure Internationale De Savignac (Savignac Les Eglises)

  Savignac Les Eglises 2016 - 2018 MBA en Management Hôtelier
  
  Le MBA en Management Hôtelier de l'Ecole de Savignac permet d'intégrer rapidement les secteurs de l'hôtellerie, de la restauration et du tourisme. Il prépare ainsi les managers de demain à des postes à responsabilités grâce à un programme riche et varié, alliant connaissances, compétences et expériences professionnelles :
  
  - approfondissement des connaissances en gestion financière, marketing, res

• Centro Superior De Hostelería De Galicia (EN: CSHG- Hotel Business School) (St Jacques De Compostelle Santiago De Co)

  St Jacques De Compostelle Santiago De Co 2014 - 2015 Second year of European Bachelor of Arts (Hons) in International Hospitality Management
  
  Objectives :
  3 countries in 3 years to become a truly European hospitality manager… After studying one year in France, we will then study in Spain and finally in the UK. Courses in all countries are delivered in English.

• Ecole Internationale Supérieure Hôtellerie Restauration

  Savignac Les Eglises 2013 - 2016 European Bachelor arts (Hons) in international hospitality management
  
  Doublement diplômé de l'Université de Brighton (royaume-uni) et de l'Ecole Internationale Supérieure de Savignac.
  Mention "Bien"
  Promotion BAE5

• Lycée Paul Guérin - Niort

  Niort 2009 - 2013 Bac S Science
  
  2011/2013 Class Representative
  - Listen to the needs of students
  - Participation in Class Council
  - Organisation of meetings with the Guidance Counsellor
  
  2011/2012 Substitute Delegate of administration council Work Experience
  

Réseau

• Amine BENALI

• Andrew COQUIN

• Dorothée COCULA

• Driss MED

• François MOMBELLET

• Institut De Recherche Et De Développement EN TRAVAIL SOCIAL ET ANIMATION

• Jorge GONZALEZ

• Lydie DOLÉANS

• Maximilien FERET