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Mehdi ABOUTALIB

Issy-les-Moulineaux.

En résumé

Mes compétences :
Hôtellerie
Tourisme
Recrutement
Langues
GDS
manage communication
develop revenue control
daily monitoring
Team building
Tandem
Revenue Management
Market analysis
Fidelio
Customer Relationship Management
Coordinating support
Charity Campaigns
Camping forecasting
Amadeus CRS

Entreprises

  • Microsoft - Talent sourcer

    Issy-les-Moulineaux. 2016 - maintenant

  • Alexander Mann Solutions - Sourcing specialist

    London 2015 - maintenant

  • Mayotte Vacances Campsite - Assistant Director

    2014 - 2014 Ensure to provide customer satisfaction by helping them plan & book their
    travel arrangements and also by helping them resolve their issues in a manner that
    will result in the highest levels of customer care, prompt issue resolution, and cost * Customer Service
    effectiveness.
    -Providing guidance for improvement. * Revenue
    -Control risk and develop revenue control plans. management ;
    -Producing Monthly Operational Forecasts for Camping forecasting on a day by
    day basis next month's occupancy, ADR, and RevPAR. * Pricing
    -Examining the needs and concerns of Director, Revenue Manager, Camping * GDS: Unicamp
    staff, and corporate support staff to determine opportunities or problem areas and
    provide feedback in the development of policies, procedures, best practices, and
    standards.
    -Revenue Management. * Guest relations ;
    - Contracting with Spanish TO & OTA. * Analysing customer
    * Customer Relation Agent at Hotel Club Smir, Ex Club Med (Capo negro,

  • Vita Hotelier - Receptioniste

    2013 - 2013 Coordinate and manage communication between guests and staff and follow up * Coordination/ HR
    to ensure complete service recovery. * Reporting/ Briefing
    -Expect and react promptly to guests' requirements and inquires.
    -Analyse tourist feedback and provide strategic direction to continuously improve
    overall rating.
    * Receptionist and Sales agent at Vita Hoteliers (Almeria, Spain).

  • H.R.M - Contrôleur opérationnel

    2013 - 2013

  • HRM - Reservation agent

    Rabat 2011 - 2011 Practicing how to qualify and forecast deals accurately. * CRM
    -Goal setting and achievement, learning how to make money.
    -Coordinating support with vendors for technical staff. * Market analysis ;
    -Analyse the situation of component stocks and daily monitoring of the critical * Prospecting
    components. markets
    -Managing accounting records of suppliers.

Formations

  • Universidad Rey Juan Carlos (Madrid)

    Madrid 2014 - 2015 Master degree, International Studies of Travel Industry, HR Speciality

    Master's degree, International Studies of Travel Industry, HR Speciality (Erasmus travel market
    exchange program).

  • Perpignan Via-Domitia University

    Perpignan 2013 - 2015 Master 2

    Master degree, International studies of hospitality and Travel industry.

  • International Institute Of Tourism (Tangier)

    Tangier 2010 - 2013 Scottish Highers

    Bachelor degree, Tourism and Hospitality Management. resources/ Tourism

Réseau

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