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Mehdi NOUREDDINE

Paris

En résumé

Mes compétences :
Customer Relationship Management
Forecasting
SAP
Microsoft Word
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Microsoft Access
Hemodialysis
Continuous Improvement
Business Objects
Négociation commerciale
Développement commercial
Communication
Excellentes qualifications verbales et écrites de
Management des rapports et la conduite des projets
Sens aigu commercial
Compréhension de la gestion des conflits
Forte capacité de parler aux clients jusqu'au nive
Excellente capacité à résoudre les problèmes

Entreprises

  • BNP Paribas - Relationship Manager

    Paris 2012 - maintenant Responsible for the management and coordination of customer relationship in the sector
    accounting provider on behalf of subsidiaries BNP Paribas Group;
    * Ensure compliance KPIs defined in the SLA, up alerts and blocking points to the
    Chief Operating Officer.
    * Identifying and analysing the causes and effects of malfunctions, make proposals
    for resolving problems.
    * Transmit relevant interlocutors urgent / priority and monitor resolution requests. ;
    * Complete communications produced by other teams with highlights and summary
    information.
    * Analysis Dashboards customers and operational reporting ;
    * Monitoring respect of processes and procedures ;
    * Monitor the performance of teams to maintain efficiency. ;
    * Continuous improvement and participation in the management of internal projects ;
    * Governance committees customers ;
    * Communicates with customers by weekly/monthly meetings to discuss issues,
    products and customers/team needs.

  • ERGO MAROC - Responsable commercial

    2011 - 2012 In charge of marketing concentrated solutions and products for hemodialysis
    * Prospecting and customer loyalty.
    * Ensure satisfaction and customer tracking.
    * Studying and operating the sales satistiques

  • Dell - Sales Engineer

    MONTPELLIER 2009 - 2010 In charge of marketing the desktop range:
    * Communicate business proposals necessary to achieve sales. ;
    * Provide total satisfaction in the relationship with Dell customers.

    * Provide reports and forecasts on sales to enable a better understanding of shopping
    behavior of customers.
    * Ensure qualification and monitoring of contacts from the direct marketing by
    phone.
    * Provide reports and forecasts on sales to enable a better understanding of buying
    behavior.

  • SOPRIAM–PEUGEOT - Commercial

    Paris 2009 - 2009 Internship in sales and customer relationship management
    * Identification of products requested by the customer. ;
    * Participation in the achievement of sales. ;
    * Knowing the strategies applied to sales promotion within the company. ;
    * Study of compartmental customers

  • Orange - Online adviser

    Paris 2008 - 2008 Missions :
    * Meet the expectations of customers purchasing (selling Orange products). ;
    * Assist, train and advice clients to resolve technical problems.

  • Total call - Online adviser

    2007 - 2007 Missions :
    * Meet the expectations of customers purchasing (selling Orange products) ;
    * Canvassing potential clients ;
    * Payment Processing

  • AMP - Observateur - Stage

    2006 - 2006 * Job shadowing a month in the administrative service.

Formations

  • The National School Of Commerce And Management (Settat)

    Settat 2011 - 2013 Masters Degree

    CRM (Customer Relationship Management) at the National School of
    Commerce and Management - ENCG,

  • Hepm (Casablanca)

    Casablanca 2006 - 2009 Bachelors Degree

    : Bachelor's Degree in Management at HEPM (High Polytechniques Studies
    Morocco

  • Lycée Moulay Abdallah (Casablanca)

    Casablanca 2004 - 2005 Baccalaureate Degree

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