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Micael VASSELIN

New York

En résumé

Inside Sales and Customer Operations Manager with 15 years experience of B2B sales and transactions in the semiconductors industry.

I have built a close relationship with our distributors, as well as developing a very profitable partnership with customers over the years. I locally manage a multinational team of up to 15 Inside Sales Representatives covering various markets in Northern and Southern Europe, and also remotely supervise an off-shore group of Data Entry Clerks and Customer Service Associates located in the Philippines.

Following the relocation of my company to Dublin, I was part of the core management team in Europe to ensure continuity of business and service level to our customers.
I truly enjoyed the significant challenges of working in a start-up environment, building a new organisation with new people and systems, and reporting to a new executive management structure.

Entreprises

  • Arrow Electronics - Internal Sales

    New York 2015 - maintenant

  • Ex-Eltronics (Exel Group) - Account Manager

    Alton 2013 - 2015

  • Maxim Integrated Products - Customer Operations Manager, EMEA

    Californie 2012 - 2013 Assignment to several projects relating to improve business tracking and customer management.
    - Master Data Management (Customer Master, Data Governance,...): implementing database cleansing methods and maintenance procedures. Ensuring integrity of data by setting standardisation rules.
    - CRM implementation (Salesforce.com): improved management of customer's accounts for inside sales.
    - Process enhancement (Automation, Portals,...): streamline order data process flow, automated customer registration.
    - Phone reporting (ShoreTel) to target general issues and calls flow, improve the system and create new innovative solutions.

  • Maxim Integrated Products - Maxim Direct Manager

    Californie 2010 - 2011 New International Business Centre in Dublin, Ireland

    - Relocation of all inside sales functions from several offices in Europe over to Dublin
    - Start-up environment with new executive management team and entirely new inside sales force
    - Recruitment and training of 40 new employees
    - Ensure continuity of the business with existing customers and distributors
    - Additional duties as per previous role

  • Maxim Integrated Products - Maxim Direct Sales Manager

    Californie 2007 - 2010 Promoted to Manager of Internal Distribution division.
    - Collaboration committee with franchised distributors EMEA (QBR's, design registration updates, marketing campaigns)
    - Territories covered: Nordic, UK + Rep. of Ireland, France + Benelux, Iberia and Scandinavia
    - Managing a team of 13 Inside Sales Associates
    - Visiting customers in order to build relationship and develop business
    - Team meeting to review activity and target training
    - Preparing employee annual reviews, one-on-one meetings
    - Setting team and individual goals, bookings objectives
    - Recruitment of new employees
    - Implementation of SAP (October 2009)

  • Maxim Integrated Products - Maxim Direct Supervisor

    Californie 2005 - 2007 Promoted to Supervisor of Internal Distribution division.

    - Territories covered: UK, France + Benelux and Iberia
    - Supervising a team of 8 Inside Sales Associates
    - Visiting customers in order to build relationship and develop business
    - Team meeting to review activity and target training
    - Preparing employee annual reviews, one-on-one meetings
    - Setting team and individual goals, bookings objectives
    - Recruitment of new employees

  • Maxim Integrated Products - Inside Sales Associate (Maxim Direct)

    Californie 2002 - 2005 - Backlog management: Purchase orders, order changes, shipment coordination, reservation and logistics management
    - Developing strategies on how to support customers (SMB) and expedite lines down situations within manufacturing and business management
    - Visiting customers in order to build relationship and develop business
    - Analysing forecasts, tracking project status, monitoring design opportunities, understanding and implementing customer goals and objectives, following market trends, and controlling the customer’s perception of Maxim within the factory
    - Working with legal to respond to customer contracts, programs, and terms & conditions
    - Providing internal/external reports
    - Leading all quality assurance requests: RMA processing, product change notification, device qualification requests, customer special requests and facility audit requests

  • Maxim Integrated Products - Sales Administration

    Californie 1998 - 2002 Management of European inventory and backlog:
    - Ordering parts from factory for customers' backlog, EMEA stock, buffer and safety stock
    - Manually rescheduling (pull-in, push-out) lines on backlog according to factory deliveries
    - Periodical review of safety stock quantities
    - Stock transfers and rotation
    - Dealing with Tape and Reel companies

  • Maxim Integrated Products - Sample clerk (Prototype desk)

    Californie 1998 - 1998 - Processing requests from customers (Post, faxes, emails, post card response,...)
    - Entering sample order in system
    - Dealing with shipping or ordering queries
    - Sending relevant literature (Data sheets, design guides,...) following marketing campaigns
    - Liaising with Sales and Applications Engineers for follow-up

  • Bouygues Telecom - Service Clientele

    Meudon 1997 - 1998 Mission Iterim.

  • Survol Sécurité / Proteg - Agent Administratif

    1996 - 1997

  • France Telecom - Agent - le 12, Renseignements Téléphoniques

    1993 - 1996 Emploi durant les vacances scolaires.

Formations

Réseau

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