Michael LOYER


En résumé

Responsible for Caterpillar Dealers in Morocco, Gabon, Cameroun, Equatorial Guinea & Central Africa to drive parts and services sales. Support dealers development in service profitability, infrastructure, business growth and people training.

Mes compétences :
Customer focus
Product support


  • Caterpillar Inc - Product Support Representative

    Saint-Denis 2012 - maintenant Responsible for Caterpillar Dealer in Morocco, Gabon, Cameroun, Equatorial Guinea, Congo, Algeria & Central Africa to drive parts and services sales. Support dealer development in terms of profitability, infrastructure, business growth and people training.
  • Caterpillar Inc. - Service Operations Consultant

    2009 - 2012 To contribute to the Caterpillar and dealer business plan by increasing parts profitability, effective product support capability and efficiency; assist dealers in developing service support and distribution capabilities that positively contribute to the sale of Caterpillar products. By conducting detailed analyses of dealer service operations, making appropriate recommendations and aiding in project implementations, this position has a direct impact on streamlining processes, improving dealer profitability and improving customer experience.
  • Caterpillar Inc. - Marketing Training Program - 082

    2008 - 2009 Participated in the Caterpillar Marketing Training Program in Peoria, ILLINOIS USA.
    Exposure to the Caterpillar Marketing Product Support Center of Excellence. Learned and developed marketing/sales support staff skills from the various divisions of the Caterpillar marketing organization. Emphasis was placed on understanding the full range of Caterpillar products and services, as well as setting objectives, project planning, deadline responsibility, budget and cost control as well as implementation and follow-up methods.
    Supported the launch of the Caterpillar Stimulus Plan in 2009.
  • Caterpillar Belgium - Marketing Support - Hydraulic Excavator Product Group

    Saint-Denis 2007 - 2008 Business: Large Hydraulic Excavator (365-385)
    Task: Created and launched Worldwide Sales Material focused on the Large Hydraulic Excavator Strategy. Support Field Sales force and increase Market Shares. Visual Price List.
  • Total France - Marketing Support

    COURBEVOIE 2006 - 2006 Business: Compagnie Petroliere de l'Est
    Task: Event Manager of Compagnie Pétrolière de l’Est meeting (all employees meeting). Managed $180,000 budget and supervised 8 people (delegation and follow-up). Defined internal and external communication, created promotion material, negotiated with suppliers and ensured all deadlines were met. 100% project completion on time and budget requirements. Very positive feedback from the top management and employees.
  • AIR LIQUIDE - Sales Assistant

    Paris 2005 - 2005 Business: New product introduction in the food processing industry
    Task: Carried out market research, prospection and negotiation for
    business development. Created database of 342 customers by developing Excel files that included potential and current customers, analyzed business opportunity for French market.
    Results: Generated over $56,000 of sales in new business contracts.


  • ICN Business School (Nancy)

    Nancy 2004 - 2008 Marketing Industriel, Ingénierie des Affaires
  • Lycée Louis Vincent

    Metz 2002 - 2004 BTS Chimiste


Annuaire des membres :