Michael PISANI

En résumé

Entreprises

• Econocom Osiatis - Service Delivery Manager

  Puteaux 2012 - maintenant My role consists of :
  - Maintaining Operational Processes based on contract and customer expectation
  - Managing the customer Governance model
  - Managing the customer relationship
  - Managing the Quality of Service levels
  - Managing customer eslacations and crisis
  
  My role includes also the the follow-up of the Service Improvment plans by coordinating cross-functional teams and vendors including risks assessements

• Cooperteam - Technical Account Manager & Pre-Sales Engineer

  2011 - 2012

• Zodiac aerospace - Lotus & Collaboration Administrator EMEA

  Plaisir 2008 - 2011

• EDS France - Mail & Collaboration Expert

  2001 - 2007

Formations

Pas de formation renseignée

Réseau

• Aline COUTURE

• Aurélien BOUILLON

• Cecile FURLAN

• Cyril VIALLE

• Don HO

• Guillaume BAILLIARD

• Marie-Anne CHAMBAZ-HEMERY

• Patrice MATHIEU

• Trinh NGUYEN

• Yann DESNEUX