Lognes2014 - maintenantLevel 1 support over the phone and by email to clients (HSBC, RBS, BBVA, NewEdge, Deutsche Bank, Standard Bank)
Level 2 support, analyzing and solving the reported incidents managing hosted environments within SunGard.
Reviewing and deploying system/application changes, upgrades, FO tests and environment migrations.
Taking the preventive actions to avoid potential issues (monitoring, shifts, daily checks ...)
Managing projects for the installation of new platforms/products for the Hosted clients.
SunGard
- Assurance Quality Consultant
Lognes2010 - 2014* Review, validation and participation in the definition of the functional specifications.
* Management of test environments: Installation and maintenance of new platforms, updated versions of products (Linux, Solaris, X86 ...). ;
* Dynamic testing: Performing manual and automated tests using automation "Quick Test Professional" and VERIFIX testing tool. ;
* Troubleshooting: Analysis of customer feedback, reproduction and diagnosis of anomalies in the test environments. ;
* Participation in the improvement of quality processes through proposals for innovative ideas. ;
* Involvement in training and coaching of new recruits. ;
