Mohamed Samih BEN SLIMEN


En résumé

SunGard's solutions for capital markets help banks, broker-dealers, futures commission merchants and other financial institutions improve the efficiency, transparency and control of their trading and processing. From market connectivity, trade execution and securities financing to accounting, data management and tax reporting, our solutions provide cross-asset support for the entire trade lifecycle. We help our customers increase efficiency, make more informed decisions, improve their use of capital and manage risk more effectively. The Operations & Support engineer will be the primary business support and impact analyst for global clients from all sectors of the financial industry including banking, broker/dealer, asset management, hedge fund and custody.

Mes compétences :
Agile Scrum
Marchés financiers
Test fonctionnel
GL Win
shell scripting
Sun Solaris
Insurance Claims > Claims Administration
Dynamic testing


  • SunGard - Support Applicatif Finance de Marché

    Lognes 2014 - maintenant Level 1 support over the phone and by email to clients (HSBC, RBS, BBVA, NewEdge, Deutsche Bank, Standard Bank)

    Level 2 support, analyzing and solving the reported incidents managing hosted environments within SunGard.

    Reviewing and deploying system/application changes, upgrades, FO tests and environment migrations.

    Taking the preventive actions to avoid potential issues (monitoring, shifts, daily checks ...)

    Managing projects for the installation of new platforms/products for the Hosted clients.
  • SunGard - Assurance Quality Consultant

    Lognes 2010 - 2014 * Review, validation and participation in the definition of the functional specifications.
    * Management of test environments: Installation and maintenance of new platforms, updated versions of products (Linux, Solaris, X86 ...). ;
    * Dynamic testing: Performing manual and automated tests using automation "Quick Test Professional" and VERIFIX testing tool. ;
    * Troubleshooting: Analysis of customer feedback, reproduction and diagnosis of anomalies in the test environments. ;
    * Participation in the improvement of quality processes through proposals for innovative ideas. ;
    * Involvement in training and coaching of new recruits. ;
  • Teleperformance - Client Service desk

    Asnières sur Seine 2007 - 2007 Client Support

    Customer retention.



Pas de formation renseignée


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