- Tenancious problem solver, will own issues until full resolution.
- Excellent communication skills, both written and verbal with great attention to detail.
- Strong rapport and relationship building skills with both internal departments and external customers.
- Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders.
- Strong negotiation skills.
- Experience of working with key accounts.
- A good level of business awareness and commercial acumen.
- Strong organisational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- Experience in a Service Delivery / Account Management role.
- Experience in the IT industry with a good understanding of Internet Technologies.
- Understanding of IT industry working practices / methodologies - ITIL V3
- Project Management/Business Plan
Mes compétences :
Gestion du changement
Gestion de projet