Mouad FATICH

En résumé

Entreprises

• Top-coursier.com - Chef de projet IT

  2012 - maintenant

• Arvato - Phone group - Customer Service Trainer

  2012 - maintenant

• Arvato - Phone group - Customer Experience Coordinator - easyJet

  2010 - 2011 Supervising a team of customer experience representatives in order to achieve Op's and Quality KPI's
  
  Being in charge of many projects such as a local French regulators/Legal team dealing with sollicitors and gov bodies from France.
  
  Being in charge of a tier2 (level 2) agents who are dealing with complex issues and in contact with our client (easyJet) and their different dept.

• Arvato - Responsable de groupe

  VENDIN LE VIEIL 2010 - 2012

• Phone group - Manager

  Casablanca 2009 - 2012 - Manage and enhance customer service representatives in order to achieve targets in terms of Ops/Quality KPI's

Formations

• ISGI Casablanca (Casablanca)

  Casablanca 2009 - 2011 Administration des réseaux informatique

• Université Hassan II (Mohammedia)

  Mohammedia 2007 - 2008 Sciences économique

• EML - Escuela Marroqui De Lingua (Casablanca)

  Casablanca 2005 - 2006 Selecetividad - Bachillerato espanõle

• Ibnou El Banaa El Mourakochi (Casablanca)

  Casablanca 2002 - 2005 Sciences expérimentales

Réseau

• Abdeljalil CHARYF

• Asmâa ELHICHOUNI

• Fatiha BIANNE

• Hajar BELLIL

• Houda OUATTOU

• Marie AUZANNEAU

• Mohamed SEFIANI

• Mohammed Amine HAFSI

• Pierre KOVACS