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Nazim RAHIM

PARIS

En résumé

Experienced project manager with significant achievements at delivering high quality IT solutions through project/program.

International environment

Management skills with in-depth business process. Customer oriented.

Strong business engagement and change management skills developed on cross-functional business transformation initiatives.

Ability to build, drive and motivate high-performing teams

Ability to coordinate external teams or partner teams to achieve the objectives

Communication and collaboration skills.

Mes compétences :
IT Project management
Team management
Crisis management
CRM implementation
International Groups

Entreprises

  • ASENDIA - Sales and Marketing IT Manager

    2013 - maintenant IT strategy and governance
    IT transformation and alignment with the company development strategy
    Projects management
    Budget allocation and control
    Business requirement
    Change management
    Services management and reporting

    Business domains of competencies: Marketing, Sales, Customer service, e-services and e-commerce

    CRM project Manager
    Implementation of CRM solution in Asendia Group - from the selection of CRM system to the roll out in all subsidiaries - Sweden, Denmark, Norway, UK, Spain, Italy, Benelux, Germany, Austria, USA, Hong-Kong, Singapore, IMS, Press subsidiaries

    SugarCRM V7.5 fully deployed
    • Standard core system: Sales forces automation, Customer service automation, Campaign management and reporting modules
    • Specific development : customer data referential, customer ID, processes adaptations

    o Interfaces connection with existing IT systems: webservices, REST and SOAP
    o Agile methodology to develop and implement CRM system in subsidiaries
    o Co-building with subsidiaries

    Asendia Track and Trace project Manager
    Development of Asendia Track and Trace solution for
    o Asendia customers : web interface gathering all tracking information of their shipments (goods, mail and press)
    o Asendia HO and subsidiaries teams : extended features to manage customer claims, Quality of services measurement, research and reporting

    Global solution for Asendia Group: Head office and Subsidiaries
    RFP process in progress to select an IT developer
    Architecture study
    Business requirements
    Logistics process

  • La Poste - Direction du Courrier - Responsable de service - MOA SI International

    Paris-15E-Arrondissement 2008 - 2013 Management de Service MOA constitué de 3 domaines SI
    Industriel / Web Marketing et relation client / Finance

    Management de ressources et moyens : humain, materiel, financier
    Management d'equipes
    Gestion et pilotage de projets SI
    Definition des feuilles de route du service
    Gestion de la relation client
    Conduite du changement

    Périmètre : international

  • Renault - Responsable de domaine SI - Distribution ADV

    Boulogne-Billancourt 2007 - 2008 Gestion d'un domaine SI : ressources et moyens
    Conception et déploiement de SI ADV et Facturation
    Maintien en condition opérationnelle du portefeuille applicatif
    Gestion de la relation client : siége et filiales
    Conduite du changement

    Périmètre : International

  • Renault - Responsable Applications CRM

    Boulogne-Billancourt 2001 - 2006 Conception et développement de DWH
    Mise en oeuvre d'un outil de data quality management
    Gestion et déploiement des applicatons front office : Gestion de contact clients et de Lead management
    Mise en oeuvre du pilotage opérationnel des applications

    Management d'équipes fonctionnelles et techniques
    Management de projet SI
    Gestion du portefeuille applicatif : évolutions, incidents
    Gestion de la relation client ; siège et filiales
    Conduite du changement

    Périmètre : international

Formations

Pas de formation renseignée

Réseau

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