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Nicolas ANTON

ARCHAMPS

En résumé

Langues
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Français langue maternelle
Anglais bon niveau

Compétences en Informatique :
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- INFRA
Windows OS (7), WinServer (2008 / 2012)
Active directory, Security, SCCM, Scripting (powershell), monitoring

- HELPDESK
Support VIP



Compétences en Commerce :
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- techniques de négociation
- techniques de prospection
- BtoB et BtoC
- Commerce international

Compétences en Marketing :
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- Etude produit / marché / concurrents / consommateurs
- Veille marketing / benchmarking
- Conception de nouveaux produits
- Conception d'outils d'aide à la vente
- Pilotage du marketing direct et promotions commerciales
- Définition du plan média : campagne publicitaire, PLV, presse

Mes compétences :
Informatique
Management
Commerce

Entreprises

  • MSC Mediterranean Shipping Company - System Engineer

    2014 - maintenant IT INFRA System

    * HP BSM monitoring tool deployment
    * Use of HPOM vA.09
    * Scheduling and organizing deployment on all company servers

    * SCCM setup and agent deployment
    * Trend Office San setup and agent deployment
    * Active Directory
    * Scripting Powershell

    environment
    * Win server 2008 + 2012 / W7
    * Entreprise Vault Mail and PST migration Project

  • Procter & Gamble - IT helpdesk support level 2

    Asnières-sur-Seine 2013 - 2014 User support (Email / Phone / On site)

    * Software + hardware setup and management
    * High SLA

    environment
    * HP Computers / Xerox printers
    * Win XP + 7 / MS Exchange + Office
    * Ericson DECT / Mobile phones (Nokia, Blackberry, Apple)

    * Ticketing tool: HP Service Manager
    * ITIL organization
    * Asset management
    * Hardware and equipment

  • Computacenter - IT helpdesk support level 1/2

    Roissy-en-France 2011 - 2012 User support + VIP user support (Email / Phone)
    * User training
    * User support

    Environment
    * IBM Computers / Xerox printers
    * Win XP + 7 / MS Exchange + Office
    * VMware + Citrix
    * DECT / Alcatel IP phones / Mobile phones (Blackberry)

    * Ticketing tool: Action Remedy system
    * Continuous Improvement
    * Improvement proposals
    * Writing Processes, team working
    * Improving and filling a knowledge base

  • Auchan - Chef de rayons informatique et téléphonie

    Villeneuve-d'Ascq 2010 - 2010 Seller Team Manager (Training session)
    Team management / business management

  • HERIOS FINANCE - Stagiaire - Chef de projet Web-Marketing

    2009 - 2009 Web Marketing Project (Internship)
    Web site project: HTML & Flash development / Web Traffic analysis (Google analytics)

  • INEO COM - Stagiaire - Commercial B to B (en alternance école de commerce)

    2008 - 2009 Seller (Internship)
    IP solution Selling (IP architecture design + VoIP knowledge)

  • Markem Imaje - Expert support produit

    2006 - 2008 Software support

    * Software tests + validation
    * Feasibility studies (matching the software capabilities with the customer needs)
    * Software deployment at customer site (international)
    * Issue resolution and customer assistance (By phone \ Email)
    * Management of the software releases

    * User training

    Continuous improvement
    * Writing user instructions
    * Writing processes

    * Infrastructure and Network
    Basic network architecture design (switch, hub, RS232…)
    Ms SQL database integration

Formations

  • IDRAC

    Lyon 2008 - 2009 Master I

  • Ecole Supérieure De Commerce MNI

    Lyon 2008 - 2009 MARKETING

    MNI 2008

  • Centre De Formation Saint-Louis (Crest)

    Crest 2004 - 2006 BTS - Informatique et Réseaux pour industries et services techniques (IRIS)

Réseau

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