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Nicolas DESCAMPS

PARIS LA DEFENSE

En résumé

Spécialiste des SIRH, j'ai l'expérience des fonctions de Directeur de Projet, Directeur de Programme et Directeur de Service Client.

Seasoned HRIS practitioner, I acted as Program Manager, Project Manager and Service Delivery Manager (P&L and Team Management).

Mes compétences :
Global account management
Gestion de projet
Service client
Account management
Management opérationnel
P&L management
Service Delivery
Key account management
Management
Outsourcing
SIRH

Entreprises

  • Suez - Directeur SIRH Groupe

    PARIS LA DEFENSE 2017 - maintenant Directeur SIRH Groupe rattaché à la Direction des Ressources Humaines Groupe

  • ADP - Senior Director, Strategic Client Partnerships

    Nanterre 2013 - 2017 Accountable for revenue growth, client engagement, contract management (performance and legal aspects) and account strategy with large international customers

    Key achievements:
    • Led relationship and business development with large accounts worldwide ($20+ M rev w/ ADP)
    • Renegotiated and renewed several contracts (up to $40 Million revenue in total)
    • Involved customers in reference program (speaker and brochure testimonial)
    • Added $1.5+ M revenue per year
    • Engaged with client and ADP C-level executives
    • Coordinated ADP teams in a multi-cultural environment
    • Managed mitigation efforts to resolve customer operational challenges

  • ADP - RelationShip Management Director / Directeur de la Relation Client

    Nanterre 2010 - 2013 Accountable for revenue growth, client engagement, contract management and ADP account strategy with large French customers

    Key achievements:

    • Led relationship and business development with large French accounts
    • Upgraded service level with a large French insurance group and a large French bank (boosted yearly revenue of $1+ M each)
    • Provided leads to Sales organization
    • Troubleshooted customer operational issues
    • Coordinated ADP Service Delivery and Sales Teams transversally

  • ADP - Directeur Service Client / Client Service Director

    Nanterre 2007 - 2010 Accountable for P&L, revenue growth, service delivery performance and service team management

    Key achievements:
    • Optimized BU margins
    • Increased BU associate satisfaction
    • Managed P&L and contract performance with SAP & HYPERVISION customers
    • Ensured SLA implementation and respect with internal and external providers

  • ADP - Directeur Intégration et Support / Implementation and Support Manager

    Nanterre 2005 - 2007 I was in charge of consultancy team involved in implementation project and customer support. I acted as Project and Program Manager having developed large project and program management skills and being accountable for project / program team management and for respect of committed Go Live date within budget plan

    Key achievements:
    • Managed several large projects • Led project budget and BU P&L
    • Supervised internal and external consultants
    • Contributed to RFP functional / technical responses and quotations

  • ADP - Directeur d'Agence / Agency Manager

    Nanterre 2003 - 2005 Manager of GXP Software Business Unit in charge of medium to large french companies with In-House solutions providing assistance and support with remote and on-site consultancy missions and neing Accountable for P&L, revenue growth and strategy to upgrade service level

    Key achievements:
    • Led P&L and contract’ performance with GXP-software’ customers
    • Contributed with sales team to upgrade service level from software / in-house to processing service

  • ADP - Chef de Projet / Project Lead / Project Manager / Analyste-réalisateur / Analyst-Developer

    Nanterre 1998 - 2003 Developer, Analyst and Project Manager involved in several implementation project on different domains: Personnel Administration, Payroll, HRIS Architecture, Technical domain

    Key achievements:
    • Led P&L and contract’ performance with GXP-software’ customers
    • Contributed with sales team to upgrade service level from software / in-house to processing service
    • Accountable for a large account management and project management, leading a team of (on site), consultants

  • Universal Informatic - Ingénieur études / Developer Engineer

    1997 - 1998 Responsible for interface programs development, payroll system program development
    and system documentation for a large customer

  • Gendarmerie Nationale - Gendarme Auxiliaire (Service National)

    Paris 1997 - 1997 Member of the Human Resources management team at Gendarmerie Head-Quarters in
    Villeneuve d’Ascq (Nord), served as IT technical support

  • La Redoute - Analyste-programmeur / analyst-Developer

    Roubaix 1996 - 1997 Responsible for program development and program testing

Formations

  • U.S.T.L. Lille I MIAGE

    Villeneuve D'Ascq 1994 - 1996 Diplôme Universitaire en Gestion de l'information

    Diplôme Universitaire en Gestion de l'information, management de projet, comptabilité de l'entreprise, gestion d'entreprise

Réseau

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