Nicolas DESCAMPS

En résumé

Entreprises

• Suez - Directeur SIRH Groupe

  PARIS LA DEFENSE 2017 - maintenant Directeur SIRH Groupe rattaché à la Direction des Ressources Humaines Groupe

• ADP - Senior Director, Strategic Client Partnerships

  Nanterre 2013 - 2017 Accountable for revenue growth, client engagement, contract management (performance and legal aspects) and account strategy with large international customers
  
  Key achievements:
  • Led relationship and business development with large accounts worldwide ($20+ M rev w/ ADP)
  • Renegotiated and renewed several contracts (up to $40 Million revenue in total)
  • Involved customers in reference program (speaker and brochure testimonial)
  • Added $1.5+ M revenue per year
  • Engaged with client and ADP C-level executives
  • Coordinated ADP teams in a multi-cultural environment
  • Managed mitigation efforts to resolve customer operational challenges

• ADP - RelationShip Management Director / Directeur de la Relation Client

  Nanterre 2010 - 2013 Accountable for revenue growth, client engagement, contract management and ADP account strategy with large French customers
  
  Key achievements:
  
  • Led relationship and business development with large French accounts
  • Upgraded service level with a large French insurance group and a large French bank (boosted yearly revenue of $1+ M each)
  • Provided leads to Sales organization
  • Troubleshooted customer operational issues
  • Coordinated ADP Service Delivery and Sales Teams transversally

• ADP - Directeur Service Client / Client Service Director

  Nanterre 2007 - 2010 Accountable for P&L, revenue growth, service delivery performance and service team management
  
  Key achievements:
  • Optimized BU margins
  • Increased BU associate satisfaction
  • Managed P&L and contract performance with SAP & HYPERVISION customers
  • Ensured SLA implementation and respect with internal and external providers

• ADP - Directeur Intégration et Support / Implementation and Support Manager

  Nanterre 2005 - 2007 I was in charge of consultancy team involved in implementation project and customer support. I acted as Project and Program Manager having developed large project and program management skills and being accountable for project / program team management and for respect of committed Go Live date within budget plan
  
  Key achievements:
  • Managed several large projects • Led project budget and BU P&L
  • Supervised internal and external consultants
  • Contributed to RFP functional / technical responses and quotations
  

• ADP - Directeur d'Agence / Agency Manager

  Nanterre 2003 - 2005 Manager of GXP Software Business Unit in charge of medium to large french companies with In-House solutions providing assistance and support with remote and on-site consultancy missions and neing Accountable for P&L, revenue growth and strategy to upgrade service level
  
  Key achievements:
  • Led P&L and contract’ performance with GXP-software’ customers
  • Contributed with sales team to upgrade service level from software / in-house to processing service
  

• ADP - Chef de Projet / Project Lead / Project Manager / Analyste-réalisateur / Analyst-Developer

  Nanterre 1998 - 2003 Developer, Analyst and Project Manager involved in several implementation project on different domains: Personnel Administration, Payroll, HRIS Architecture, Technical domain
  
  Key achievements:
  • Led P&L and contract’ performance with GXP-software’ customers
  • Contributed with sales team to upgrade service level from software / in-house to processing service
  • Accountable for a large account management and project management, leading a team of (on site), consultants
  

• Universal Informatic - Ingénieur études / Developer Engineer

  1997 - 1998 Responsible for interface programs development, payroll system program development
  and system documentation for a large customer
  

• Gendarmerie Nationale - Gendarme Auxiliaire (Service National)

  Paris 1997 - 1997 Member of the Human Resources management team at Gendarmerie Head-Quarters in
  Villeneuve d’Ascq (Nord), served as IT technical support

• La Redoute - Analyste-programmeur / analyst-Developer

  Roubaix 1996 - 1997 Responsible for program development and program testing

Formations

• U.S.T.L. Lille I MIAGE

  Villeneuve D'Ascq 1994 - 1996 Diplôme Universitaire en Gestion de l'information
  
  Diplôme Universitaire en Gestion de l'information, management de projet, comptabilité de l'entreprise, gestion d'entreprise

Réseau

• Benjamin BROSSARD

• Christine MARECHAL

• Deborah EISENBEIS

• Florent ETIENNE

• Gil METRAL

• Grégory LUNEAU

• Laurence ROUSSELOT-MOSER

• Richard BOWCOTT

• Serge SCHIFF

• Wissem TRIKI