Mes compétences :
Customer support
Engineering
Field service
Support
Entreprises
Transports N. LEPESME
- Gérant
2010 - maintenant
EARL du Perre
- Gérant
2010 - maintenant
John Deere
- SPFH Customer Service Representative
Moline2009 - 2010JOHN DEERE WERKE ZWEIBRUECKEN Kundendienst Abteilung /Service Department:
Field technical investigations and problem resolution, warranty check and analysis, service training
material development, communication of the service and customer support requirements in the
EPDP Process, service training, DTAC cases answering, DTAC solutions authoring,etc.
John Deere
- Service Engineer
Moline2007 - 2009JOHN DEERE WERKE ZWEIBRUECKEN Kundendienst Abteilung /Service Department:
Relation between factory product engineering, dealers and branches (French branch (Combine & Telescopic Loaders) & United States sister factory (SPFH) for north american market), field technical investigations and problem resolution, warranty check and analysis, service
training material translation, service training, DTAC cases answering, DTAC solutions
authoring,etc.
John Deere
- Service Engineer
Moline2005 - 2007JOHN DEERE WERKE ZWEIBRUECKEN Kundendienst Abteilung /Service Department:
(Combines, SPFH,Telescopic Loaders). Relation between factory product engineering, French branch and
dealers, field technical investigations and problem resolution, warranty check and analysis, service
training material translation, service training, DTAC cases answering, DTAC solutions
authoring,etc.
Yaggie Farms
- Combine, Tractor & Truck Operator
2003 - 2003Agriculture
Gaines Harvesting
- Combine & Truck Operator
2003 - 2003Custom Harvesting
ROPA France
- Salarié
2001 - 2003Business functions, customer prospecting, customer follow-up , demos, training material
development, customer training, operator manuals material development, customer support &
service, service support with English sugar beet equipment importer and manufacturer partner
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