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Nicole KHOURY

Paris

En résumé

Expérimentée dans la gestion des applications informatiques, je m'applique à fournir à l'entreprise les moyens numériques pour améliorer ses performances. A l'aise avec les environnements internationaux, je cherche la prochaine opportunité d'accompagner les entreprises dans leur développement numérique.

Experienced in all aspects of IT Application’s Management, I enjoy providing Digital Solutions services to support the business in improving its performance. Comfortable with International environments, I am looking for my next opportunity to accompany businesses in their digital development.

Mes compétences :
SAP
Informatique
ERP
Gestion de projet
Audit
Conseil

Entreprises

  • General Electric - IT Business Analysis Leader

    Paris 2017 - maintenant

  • General Electric - Application Cluster Leader

    Paris 2016 - 2017 Within the IT TSA program, a two year transition services agreement, I was in charge of the separation for the applications scope, 608 applications and a portfolio of 71 projects of 10M€ budget. A challenging mission, completed successfully on time and within the budget.

  • General Electric - Delivery Group Manager

    Paris 2015 - 2016 In charge of the support of 16 applications, 13 000 users, of which 12 SAP, I manage a yearly budget of 14M€ and a team of 53 people front and offshore. As part of my responsibilities, I liaise with internal customers and suppliers and supervise the support activities (incident, change and problem management) according to the Service Level Agreement including via external partners. I guaranty the availability and the performance of the scope and application compliance with the rules of internal and external audit.

  • Alstom Group - Solution Manager / Transition Manager

    Saint Ouen 2013 - 2015 SAP application management : Ensure availability and performance of critical and sensitive applications according to the Service Level Agreement (3M€ budget/3200 users). Product reportons KPI's, define and guaranty support procedure and methodology, lead and operate a continuous improvement of the scope for internal customers.
    Design and execute the transition plan from project into the support organization. Built a local team (10 people) to ensure the post go-live support period before handing over the support to external partner (offshore team)

  • CAPGEMINI - Team Leader SAP

    SURESNES 2006 - 2013 - Handle the customer relashionship (fulfillment Commitment, budget, quality, customer satisfaction)
    - Manage local and offshore teams (India)
    - Lead Projects and ensure delivery
    - Ensure Incident management
    Technology : SAP MM/SD , SAP ECC6, SAP 4.7

  • LANVIN - Application Manager

    1997 - 2006 - Implement new ERP for Fashion business (Taxi FASHION)
    - Deploy a Retail application (Taxi Retail) and manage an European shops network
    - Set up a CRM (Marketic One)
    - Collect Business needs and choose solutions
    - Maintain and support: retail application (CEGID) and Fashion application (ASmode)
    Technology: Taxi Fashion, CEGID, AS400, Business Object, Taxi Retail

  • L'OREAL - Helena Rubinstein - Analyste

    PARIS 1995 - 1997 - Implemented a Sales Software
    - Maintained and supported application on AS400
    - Designed sales universes and developed report frames (Business Object)

  • Andersen Consulting - Analyste

    Minsk 1991 - 1994 Analyste et analyste programmeur sur AS400
    RPG, CLP, COBOL

Formations

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