Mes compétences :
Manager
Recouvrement
Gestion de projet
Team building
Entreprises
Hitex - Societe Generale
- Chief Executive Officer (CEO)
2012 - maintenant- Optimization of Collection process :
* Reorganization of Collection teams
* Reorganisation of Workflow
* Implementation of new services in order to help customers pay their debt.
- Optimization of company's Profit & Loses
* Problem of refinancing and currency exchange costs.
* Optimization of different costs within the company.
2007 - 2012Objective of the position: post was created to implement all aspects of risk control and organize the company to the forthcoming crisis (unemployment rising from 6% to 23% in Latvia)
Creation of workflows and management tools
• Implemented with the French Head Office scoring rules + acceptance procedures.
• Industrialized collection (creation of a segmentation tool, user interface for collection agents and dashboards to measure performance on Excel-Access). 18 months later, implementation of Collection software Indus® with Indian contractors.
• Managed the implementation of Permanent Supervision (PS) on each department of the company and Compliance.
Team management (50 people)
• Definition of workflows, objectives of each team (Soft – Field – Legal ) and implementation of variable salary policy. Selection of external partners.
• Re-implemented field collection and car seizure.
• Implemented competition between internal collection and external providers with weekly follow-up.
• Recruiting and dismissal of employees.
• Created the Audit department in Inserviss and trained two auditors.
• Member of Inserviss executive committee.
Results :
• Improvement of acceptance indicators (% of files in collection 3 months after credit acceptance)
• Efficiency (% debt collected/debt to collect) in Soft collection increased by 50% (reaching same level than other SG subsidiaries despite strongest crisis in Europe -22.9%)
• Re-implementation of Car seizure and resale (Over 400 cars from long term debtors have been seized)
• 41 procedures and over 40 PS controls implemented
Société Générale : Training department, Paris - France
- Finance training
2004 - 2007Objective of position : train the French SG network (2300 branches)
• Created or animated training on financial analysis, personal securities and Basel 2 regulation.
Cetelem
- Project manager CRM, Paris.
PARIS2003 - 2004• Analysis of best practices among Cetelem subsidiaries
• Technological intelligence on Customer Relationship Management (CMR) software
• Competitive monitoring on CMR projects carried out by other financial institutions
