Olivier HERVE

En résumé

Entreprises

• Dell - Kace - Technical Support and Training Consultant

  2011 - maintenant Responsable des formations clients et partenaire, service et implémentation des produits KACE. Gestions des escalations du support niveau 3 et ainsi la coordination de la communication interne entre le support, les avant-ventes techniques et commerciales.

• FrontRange Solutions - Pre-Sales Engineer EMEA

  2008 - maintenant - Selling and presenting technically the FrontRange products (Enteo PC Life cycle management tool incl. Centennial, ITSM – Service Management, GoldMine – CRM, IPCM – Voice over IP, HEAT - HelpDesk) to potential partners and customers
  - Helping to create awareness of the FrontRange Enteo product line in France, Spain and the Nordics.
  - Developing the technical expertise for these new partners
  - Delivering training to the channel partners, customers and technical assistance to the sales team

• NetVision - EMEA Security Architect

  2006 - 2007 - Selling and presenting technically the NetVision products (Identity assessment and monitoring tools) to potential partners and customers
  - Helping to understand the different compliance requirements (SOX, HIPAA, ISO17992, Bale II, etc...)
  - Developing a new channel in Europe
  - Delivering training to the new channel partners

• Landesk Inc. - Senior Technical Consultant

  2002 - 2006 - Help technically the ESP’s to sell and close potential deals
  - Supporting German, French, Spanish and English speaking ESP’s
  - Writing white papers
  - Delivering training to our Channel partners and large Customers
  - Presenting in Seminars and Demo LANDesk® products to resellers, large accounts and the Press in 4 languages
  - On site Post sales support

• Intel - Technical Account manager

  Meudon 1996 - 2002 Technical Account Manager for Intel LANDesk® Management Suite
  DVARs in EMEA
  - Supporting German, French, Spanish and English speaking DVARs
  - Writing white papers
  - Delivering training to our Channel partners and customers
  - Presenting LANDesk® to resellers, customer and press in 4 languages (French, german, English, Spanish)
  - On site Post sales support

• EMC - Network and Telecommunication Supervisor

  Bezons 1995 - 1996 - Responsible for the Novell Network and telephone system

• IMC MediaHotel - Technical Services Manager

  1993 - 1995 - Responsible for the network, telefon and multimedia infrastructure
  - Coordinating and ordering satellites link for the press
  - Coordinating press conferences in our hotel Media-bar
  - Managing bookings for the hotel and the Media-bar

• Hervé EDV - Consultant

  1986 - 1992 - Installing Novell Networks, including the cabeling
  - Training for the employees
  - Selling Hardware

Formations

• Technische Universität Berlin (Berlin)

  Berlin 1981 - 1989 Specialised in artificial intelligence and Management Support Systems

Réseau

• Benjamin GOUGEROT

• Christophe MAILLARD

• Eric BOCHMAN

• François COMBES

• Jean-Robert TELLIER

• Marc-Alexandre BRIZARD

• Philippe ORTODORO

• Ryan HERVÉ