Olivier MASSIN

En résumé

Entreprises

• Agilent Technologies - Service Delivery & Customer Education Manager

  MASSY 2010 - maintenant Chemical Analysis & Life Science
  Service Delivery Manager – France | Program Manager – EMEAI (Europe,MiddleEast,Africa,India)
  
  • Management of direct reports & associated Support Providers. Support scalability.
  • Financial achievement, drive order and revenue growth programs. Cost Per Revenue Dollar management (<50%).
  • Customer Support positioning as a clear competitive advantage for the Sales Organizations through “Solution to Customer”.
  • KPI, profitability & third party management.
  • Remodeling of the Customer Education organization, turned into profit center
  • EMEA Program Manager: Implementation of the Centralized Calibrated Tools project.
  • Handshake maker between sales and support program.
  • Integration of former employees from merged companies.

• Dako S.A.S - Head Of Technical Support

  2004 - 2010 Dako specialises in cancer diagnosis. The company supplies immunohistochemistry, pharmacodiagnostic solutions and laboratory IT equipment.
  Head of Technical Support, France
  Manager, Technical Services – France
  • Team management: recommendations to marketing and sales departments, decision advice.
  • Turn the customer service into profit center
  • Service positioning for sales with a real added value (Pre-sale visits, Week after call)
  • Park audit followed by voluntarism action: constant turnover progression (+43% in 3 years).
  • Outsourcing implementation, monitoring and quality control of the Freelance Engineers.
  • Complete organisation of the technical service assistance and CRM installation.
  

• Becton Dickinson - Field Service Engineer

  Le Pont de Claix 1999 - 2004 BD are global leaders in medical technology. They develop, produce and sell their medical devices, instrument systems and reagents.
  Field Service Engineer
  • Maintenance and Contractual Supervisor.
  • Client Management (research and routine).
  • Curative and Preventative Actions on all technical sectors (analogical and digital acquisition, detection systems, optics, fluidics, mechanics).
  • Certified Instructor Leader, Training of new recruits.

Formations

• AFPA

  Lomme 1991 - 1992 Maintenance et Régulation de Procédés
  
  Automatismes et Régulation de Procédés

• Institution Notre Dame De Grace INDG (Cambrai)

  Cambrai 1990 - 1991 BAC C (Physique et Mathématiques)

• Institution Notre Dame De Grace INDG (Cambrai)

  Cambrai 1989 - 1990 Bac D (Biologie & Mathématiques)

Réseau

• Alexandre MAMONTOFF

• Christophe VERGNE

• Cyrille NIEPCERON

• Jerome DARROUZES

• Juliette GREGOIRE

• Marion DELAUNEUX

• Nicolas LERAY-BARDOUL

• Philippe CHAMPETIER

• Sébastien SANNAC

• Stephanie BUTZ