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BNP PARIBAS
- Chief Data Officer
Paris
2015 - maintenant
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BNP Paribas
- Retail Mobile Wallet Solutions
Paris
2013 - 2015
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BNP Paribas
- Head of Benchmarks and Innovation chez BNP Paribas Retail Banking
Paris
2012 - 2013
Innovation and Industrial Benchmarks for BNP Paribas Worldwide Retail Banking (Multichannel Retail Banking) :
- Social Media
- New Channels
- Internet & Mobile
- Cloud
- Master Data Management (MDM)
- Desktop Management
- Customer Relationship Management (CRM) & Big Data
- Unified Communications (UC)
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BNP Paribas
- Head of Retail Unified Communications Steering Center
Paris
2010 - 2012
Multichannel International Banking solutions for :
. Contact Centers
. Inbound calls phone numbers, IVR, virtual calls management,
. Outbound calls, CRM intégration,
. Branch telephony and intelligent Call Flow management,
. Calls monitoring, dashboard & reporting,
. Security & Privacy...
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BNP Paribas
- Telecoms Project Director - Distribution Retail Banking
Paris
2009 - 2010
Telecoms Project Director for Distibution Retail Banking :
. Customer Relationship Center
. Branch Telephony
. Inbound calls phone numbers, IVR, virtual calls management,
. Outbound calls, CRM intégration,
. Calls monitoring, dashboard & reporting,
. Security & Privacy
. Multichanel design...
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BNP PARIBAS
- Telecoms Project Director for the french retail banking
Paris
2001 - 2008
Telecoms Project Director for the french retail banking :
. Customer Relationship Center
. Inbound calls phone numbers, IVR, virtual calls management,
. Outbound calls, CRM intégration,
. Calls monitoring, dashboard & reporting,
. Security & Privacy...
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BNP Paribas Lease Group
- Organisation Director at BNP Lease
Paris
1997 - 2000
. Internal organisational projects
. Internet and extranet sites
. Partnership projects with AXA, Between and Cofinoga
. BNP - Paribas acquisition project
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BNP
- Banking Sector Manager within the Organisation Department
Paris
1994 - 1997
. Creation of the BNP "Account Transfert" Center (Bordeaux)
. Creation of the BNP Succession Center (Paris)
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BNP
- Inspection Générale
Paris
1991 - 1994
"Inspection Générale" missions :
. Paris, Lyon, Rennes, Rouen, Toulouse, London, Dublin, Athens
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BNP
- Banking Organizer
Paris
1987 - 1991
Application manager for VISA "Carte Bleu", "Carte Premier" and "BNP" cards
