Oscar SOUSA

En résumé

Entreprises

• Bacardi Martini Singapore - APAC Customer Service / SEA Senior Manager

  2014 - maintenant - Leading Supply chain team for South East Asia markets, by having the right product at the right time in the best cost effective way.
  
  - Key player in the S&OP process in South East Asia markets.
  
  
  - Responsible for APAC Customer Service Community for Travel Retail and domestic markets to ensure excellent services and optimal attention on Bacardi products.
  
  
  - Ensure Excellent relationship with Domestic and travel retail customers y generate Service Level agreements with key markets such as India , Thailand, Singapore , Japan , Korea , China to enable clear customer expectations.
  
  - Achieving 98% Order Fulfillment Rates to all APAC Customers.
  
  - Implementing sustainability programs in the region.

• Tradall S.A. (Bacardi) - Based in Geneve , Switzerland - Global Customer Service Manager

  2006 - 2014 - Manage Bacardi Global Customer Service Team
  - Provide Group and third party customers with the most efficient
  service, on time and full delivery of products.
  - Generate and monitor KPI's to ensure optimal Order fulfillment rates
  - Lead projects that contribute to increase productivity at customer service area.

• Bacardi. Tequila Cazadores - Based in Mexico - Supply chain manager

  2002 - 2006 - Manage Supply & Demand planers, Logistics, Customer Service and
  Export departments.
  -Incorporate Tequila Cazadores Supply Chain following
  Bacardi Global Supply Chain & trading guidelines.

• Arancia Corn Products - Export Chief

  1998 - 2002 - Manage and coordinate sales representatives' for corn products in: Center & Sud America, Asia & Europe distributing Starches, glucose, Maltodextrines & corn refined products .
  - Direct attention of special bills as: Coca Cola Interamerican of Costa Rica, Nestle Costa Rica, Bristol Mayers Filipinas, Nestle Chile, Loreal Brasil, Nestle Suiza, Cervecería Florida Hoists and Farm Costa Rica. .

• Grupo Lorena ( Now Hersheys Mexico) - Export coordinator (95/97), export manager (97/98)

  1995 - 1998 - Developed new international markets in the candy area, achieving the sales objectives mainly in Center and South America, Asia and USA.
  
  - Leads the development of NPD for the USA market with clients like Chupa Chups EUA, SWELL Int Sucks., Family Dollar, Dollar Tree etc

Formations

• Christopher Newport University (Newport)

  Newport 2003 - 2003 5th semester of International business

• Lansing Community College (Lansing)

  Lansing 1992 - 1992 English as a second language

• UAG

  Guadalajara 1990 - 1995 Major international business
  
  International business - Graduate with honours

Réseau

• Christophe TOULOUSY

• Claudio BONAVOLTA

• David NICOLLE

• Fanny LANNOY

• Gerald DALVERNY

• Jean-Baptiste DE GOIFFON

• Jerome DUPONCEL

• Laura SCALABRINO

• Sandrine HUMBERT