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Pascal NATHOU

MONTPELLIER

En résumé

20 Years of customer relationship management experience in SMB and Large Company in different European countries (UK, Ireland, Spain, Swiss and France).
Nowadays Responsible for the effective development, deployment,& execution, of the Emerging Market countries Tech Support with delivery for more than 40 countries in 14 languages.

In my past and actual role i have been:
• Recognized as a multifaceted and talented professional with proved achievement on customer and channel relation management and building business and team capacity, self-sufficiency and sustainability.
• Real capacity to develop commonly beneficial strategic cooperation with other internal department and demonstrated ability to drive high end project.
• Engaged and passionate with positive and constructive influence on multicultural work environment

And I think that the important part to suceed and be happy in your work is to have clear and defined purpose and values:
-Respect : I respect and value those I work with
-Integrity : I act objectively, ethically and openly in all I do with all
-Service : I put the customers at the center of what I do and how I think
-Excellence : I use my energy, my skills and knowledge to deliver the best and sustainable results
-Stewardship: I am passionate about engineering things better than I found them




Mes compétences :
Manager
Gestion de projet
Leadership
Cohésion en équipe
Organisation professionnelle
Détermination
Analyse de données
Communication
Nouvelles technologies
Stratégie

Entreprises

  • Dell - Tech Support Manager

    MONTPELLIER 2008 - maintenant -Responsible for the effective development, deployment,& execution, of the Emerging Market countries tech support with delivery for more than 40 countries in 14 languages
    -Responsible for the operational coordination of 6 Tech support sites and manage 34 local and remote collaborators
    -Build and sustain effective communications and business collaboration with our Channel Partner. And regional business unit
    -Develop a strong bench, innovate & support new EM models for Tech support and services
  • Narbone Accessoires - Chef de Plateau

    2006 - 2008 Ensure the operation and execution of the 3 Call center units: V.P.C (mail/phone –order selling), Rental services and Telemarketing. services
    -Develop business inclination for specific public
  • Thalacap - Responsable Service clients

    2003 - 2005 -Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints
    -Run the day-to-day business operations of the customer service department with a team of 25 collaborators
    -Create key customer service initiatives based on strategic planning and in relation with marketing politics
  • Avis - Manager

    Puteaux 2000 - 2002 -Directs channel development activity and coordinates sales distribution
    -Delivers sales presentations to key clients in coordination with sales representatives
    -Directs product simplification and standardization for Tour operator
    -Manage a team of 10 collaborators

  • United Airlines - Team Leader

    1996 - 1999 -Effective operational management of 3 team (UK, SP and FR) with 45 collaborators
    -Developing Tour operator product offering for EM market

Formations

Pas de formation renseignée

Réseau

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