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Pauline DUSOLLE

Boulogne-Billancourt

En résumé

Changepoint Business Portfolio Management Software – Visibility, Insight and Automation

Competitive advantage, revenue growth and profitability are today’s business goals. Achieving and maintaining success requires businesses to work smarter, plan better and manage their customer relationships end to end. Your organisation needs to move beyond manual methods, make informed investment and resourcing decisions and eliminate inefficiency to succeed.

The key?

Better and more efficient management of investments, projects and resources across your organisation including product development life-cycles, services delivery and information technology initiatives.

Mes compétences :
Account management
Business
Business development
Cold calling
Management
Sales

Entreprises

  • Compuware Changepoint - Business Development Manager Southern Europe

    Boulogne-Billancourt 2014 - maintenant
  • Kronos WFC - Business Development Reprensentative

    2013 - 2014 •Professionally and effectively employs sales skills to achieve targeted sales
    •Increase the level of sales and business mix from individual clients
    •Research and Database
    •Maintain an accurate and current database
    •Identify and develop sources of potential clients
    •Maintain regular contact with Key Clients
    •Overcome client resistance/objections to products
    •Provide a weekly schedule of planned activities
    •Achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director
    •Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits
    •Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
    •Keep abreast of competitor activity and recommend any necessary tactical action
    •Maintain accurate records of all contacts with clients
  • Oracle - IT Analyst EMEA Health and Science Global Business Unit

    Colombes 2012 - 2013 • To act as the first point of contact to a globally based cliental requiring assistance with InForm, Central Coding, ClinTrace, ClearTrial, Central Designer, Empirica, LabPas
    • Deal with all 1st Line issues via email and telephone in a professional and timely manner ensuring all tasks meet preset Service Level Agreement
    • Escalate issues to 2nd Line engineers by providing all the relevant information to ensure issues are resolved efficiently
    • To provide effective communication for all types of incidents ensuring that the users are kept informed of progress at all times via email and updating of call logs using Remedy Service Management System.
    • Work with technical support groups to understand how escalated issues have been handled
    • Comply with handover and escalation processes
    • Comply with QC program
    • Organise and Provide Extranet Access to Customers by processing requests for User Registration in a timely manner
    • Familiar with Standard Operating Procedure
    • Provide training to new staff members on products and processes

Formations

Réseau