Pauline GARANDE

En résumé

Entreprises

• Hilton Worldwide - Key Account Manager

  Puteaux 2014 - maintenant - Responsible for developing a portfolio of Paris based accounts, including wholesalers, MICE agents, Corporate, and DMC's.
  - Elaboration of Sales Action Plan and corporate pricing.
  - Development and implementation of client sales incentives.
  - Coordination of sales actions with International Sales Offices
  - Attendance to international workshops.

• Hilton Worldwide - Account Manager - UK & Leisure Sales

  Puteaux 2013 - 2014 * Management of the multi market inbound tour operator business (groups and transient) for the 7 French hotels.
  * Group market manager for the UK, all segments – strategy for the inbound UK market: Trade shows, sales calls, fam trips, forums, operational marketing..)

• Hilton Worldwide - Sales Manager / Responsable des Ventes

  Puteaux 2012 - 2013 * Segments covered: MICE / Corporate / Congress
  * Analysis local market trends and competitor activity to identify business leads
  * Negotiate room rates/packages with corporate clients
  * In charge of revenue optimization and sales strategy during all citywide events, fairs, tradeshows, exhibitions, and congress.
  * In charge of a portfolio of agencies and PCOs
  * Develop and implement creative local marketing channels, including social media channels
  * Prospect, identify, retain, develop new and existing accounts
  * Develop 2011-2013 Business Plans (procedures, strategies, reporting, actions plans, sales trips)
  * Reporting to DBD and DOS France; responsible and supervise entire sales team (12 persons)
  * Recruit, manage, train and develop the Sales team
  
  Skills:
  
  -> Strong leadership skills
  -> Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
  -> Excellent selling capability and an ability and desire to coach selling techniques to the team
  -> Excellent organisational and planning skills

• Hilton Worldwide - Sales Executive

  Puteaux 2010 - 2011 * Analyse local market trends and develop new business leads
  * Maximise all Revenue opportunities
  * Contribute to the selling strategy of the hotel
  * Corporate rates negotiations (local and RFP)
  * Increasing market share versus competition
  * Develop and implement creative local marketing channels including social media sites
  * Work within current business strategies and recognize potential opportunities
  * Attend Sales events
  * Report on a weekly/monthly basis appointments, calls made, and list of business leads
  

• Hilton Worldwide - Assistant Sales Coordinator – Trainee

  Puteaux 2009 - 2009 * Handle a clients’ portfolio that are non-attributed through sales actions as phone and sales calls.
  * RFP/ Invitation to tender - Hilton Europe
  * Various administrative tasks to assist the general organization and set-up of the office (Data Base updates, Workshop organization)
  * Creation and follow up of mailings, promotional offers, hotels openings, worldwide newsletter. Sales actions as building customers’ loyalty, and evaluate new clients potential.
  * CRM Loyalty programs (Hilton HHonors®, Hilton Event Bonus®, Hiltonement Vôtre®) and campaign reporting
  

• Hyatt Miami - Guest relation - F&B coordinator

  2008 - 2008 * Manage guest queries in a friendly, timely, and efficient manner
  * Ensure knowledge of menu and all products
  * Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Regency Club and VIP Guest room
  * Manage the Guest Relations Desk in the hotel lobby
  

Formations

• Vatel International Business School Hotel And Tourism Management

  Lyon 2007 - 2010 * Master degree in International Hotel Management
  
  * MBA in International Hotel Management
  
  

• Ecole Supérieure De Commerce ESC St Etienne

  St Etienne 2004 - 2007

Réseau

• Isabelle MIQUET

• Jean-Loup SENSKI

• Marie CHABROL

• Maxime CHAVEROT

• Nabil AYARI

• Parent ELSA

• Sophie LATTIER

• Sophie VERNADAT