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Pauline GARANDE

Puteaux

En résumé

Dynamique, centrée sur les priorités et les objectifs, curieuse par nature, ma volonté de progresser, ainsi que mon engagement m’ont toujours permis d’évoluer rapidement et de développer un large panel de capacités.

Mes compétences :
Tourisme
Tourisme d'affaires
ventes
Vente
Développement commercial
Luxe
Management
Communication

Entreprises

  • Hilton Worldwide - Key Account Manager

    Puteaux 2014 - maintenant - Responsible for developing a portfolio of Paris based accounts, including wholesalers, MICE agents, Corporate, and DMC's.
    - Elaboration of Sales Action Plan and corporate pricing.
    - Development and implementation of client sales incentives.
    - Coordination of sales actions with International Sales Offices
    - Attendance to international workshops.

  • Hilton Worldwide - Account Manager - UK & Leisure Sales

    Puteaux 2013 - 2014 * Management of the multi market inbound tour operator business (groups and transient) for the 7 French hotels.
    * Group market manager for the UK, all segments – strategy for the inbound UK market: Trade shows, sales calls, fam trips, forums, operational marketing..)

  • Hilton Worldwide - Sales Manager / Responsable des Ventes

    Puteaux 2012 - 2013 * Segments covered: MICE / Corporate / Congress
    * Analysis local market trends and competitor activity to identify business leads
    * Negotiate room rates/packages with corporate clients
    * In charge of revenue optimization and sales strategy during all citywide events, fairs, tradeshows, exhibitions, and congress.
    * In charge of a portfolio of agencies and PCOs
    * Develop and implement creative local marketing channels, including social media channels
    * Prospect, identify, retain, develop new and existing accounts
    * Develop 2011-2013 Business Plans (procedures, strategies, reporting, actions plans, sales trips)
    * Reporting to DBD and DOS France; responsible and supervise entire sales team (12 persons)
    * Recruit, manage, train and develop the Sales team

    Skills:

    -> Strong leadership skills
    -> Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
    -> Excellent selling capability and an ability and desire to coach selling techniques to the team
    -> Excellent organisational and planning skills

  • Hilton Worldwide - Sales Executive

    Puteaux 2010 - 2011 * Analyse local market trends and develop new business leads
    * Maximise all Revenue opportunities
    * Contribute to the selling strategy of the hotel
    * Corporate rates negotiations (local and RFP)
    * Increasing market share versus competition
    * Develop and implement creative local marketing channels including social media sites
    * Work within current business strategies and recognize potential opportunities
    * Attend Sales events
    * Report on a weekly/monthly basis appointments, calls made, and list of business leads

  • Hilton Worldwide - Assistant Sales Coordinator – Trainee

    Puteaux 2009 - 2009 * Handle a clients’ portfolio that are non-attributed through sales actions as phone and sales calls.
    * RFP/ Invitation to tender - Hilton Europe
    * Various administrative tasks to assist the general organization and set-up of the office (Data Base updates, Workshop organization)
    * Creation and follow up of mailings, promotional offers, hotels openings, worldwide newsletter. Sales actions as building customers’ loyalty, and evaluate new clients potential.
    * CRM Loyalty programs (Hilton HHonors®, Hilton Event Bonus®, Hiltonement Vôtre®) and campaign reporting

  • Hyatt Miami - Guest relation - F&B coordinator

    2008 - 2008 * Manage guest queries in a friendly, timely, and efficient manner
    * Ensure knowledge of menu and all products
    * Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Regency Club and VIP Guest room
    * Manage the Guest Relations Desk in the hotel lobby

Formations

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