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Pauline GRAILLOT

PARIS

En résumé

Native French speaker, majoring in Marketing. Serious, ambitious, independent, creative, organized. Internship experience in market research, public relations, event planning and customer service. Work well on teams and with people from many cultural backgrounds. Licensed driver. Traveled across Europe, Australia and the United States. Spent time living in Minnesota, USA each summer for six years. Fluent in English and proficient in basic Spanish. Skilled in Microsoft Excel, Word and PowerPoint.

Enjoy art exhibitions, photography, painting, sports (tennis, swimming and dance) and scouting.

Is currently living in Sydney, Australia.

TOEIC: 965/990

Mes compétences :
TOEIC : 965/990

Entreprises

  • Travelwheels - Customer Service Coordinator

    2014 - 2014 The company based in Sydney:
    Friendly & knowledgeable campervan rental business with locations in Sydney, Brisbane, Cairns, Darwin, Perth, Adelaide & Melbourne.

    Excellent customer service with wide range of vehicle choice for both the rental or buying market, catering for every need and budget. Specialise in making your dream adventure across Australia a reality!

    My role is to :
    - Ensure the best customer service from quotes to payments.
    - Help travelers planning their dream vacation around Australia
    - SEO Analysis, SEO video editing and SEO blog editing

    Use of:
    - Google trends
    - Google analytics

  • BRED - Customer Service Representative

    Paris 2013 - 2013 Welcomed individual and commercial customers coming in for bank transactions.

    The bank BRED is part of the BPCE Group. Groupe BPCE pursues a full range of banking and insurance activities, working through its two major Banque Populaire and Caisse d’Epargne cooperative banking networks and through its different subsidiaries.

  • Preference Events - Assistant Project Manager

    2012 - 2013 Preference Events is a small communication company specialized in incentive and seminar for companies all around the world.
    Main clients: DIOR, L'OREAL, INGENICO, BOUYGUES, THALES, PHILIP MORRIS etc.

    Key responsibilities:

    • Produced strategic recommendations (created PowerPoint presentations, budgets and searched for national and international suppliers).
    • Chosen to work at 5-day event (February 2013) in Biarritz, France for the company INGENICO. Assisted client, inspected meeting rooms (plenary and breakout rooms), set up vintage car rally and collaborated with the suppliers (bus transfer and caterer).

  • StoneArch - Marketing intern

    2012 - 2012 StoneArch Creative is the expert in health and medical marketing.

    • Anticipating global expansion, responsible for conducting in-depth research and analysis of healthcare system across Europe, Australia and North America. Researched, analyzed and compiled extensive data. Created and delivered a formal presentation for the entire company with a focus on best practices and key themes to aid in entering overseas markets.
    • Witnessed an internet commercial shooting against drinking when driving.
    • Helped an organization campaigning about ovarian cancer contact the marketing leaders of the highest buildings of the Twin Cities in order to launch an awareness campaign.

  • NetQuarks Europ Technology - Marketing Communication Intern

    2011 - 2011 Created online training catalog for Europe Technology. In charge of developing several trainings for Microsoft Office which were included in the online catalog. Met with the CEO, giving details of all the trainings with a marketing approach, which led to increased registration.
    Planned successful 100 person company event, including budgeting, negotiating with service providers, and meeting with administrative leaders. Created and presented PowerPoint to the Chairman of the Board.
    In charge of Customer Relationship Management (CRM) improvements. Searched multiple databases for names of CEOs and communication executives, enhancing the CRM. Provided the CEO with 200 names, expanding his corporate contacts.
    Managed internal communications: staff announcements, informative e-mails, weekly meetings.

  • Musée Arts Décoratifs de Paris - Assistant to Press Service Manager

    2010 - 2010 Worked on daily press reviews. Read all the daily newspapers to find articles about museums and exhibitions in order to gather them together and inform the CEO.
    Contacted journalists from all over the world.
    Organized private inaugurations for the following exhibitions: “Petites et grosses bêtes” and “Jules Chéret: de l’affiche au décor.”
    Created press release layouts using InDesign.

  • American family - French Language and Culture Tutor

    2008 - 2012 Taught French to four children while introducing French cooking and other aspects of French culture.

Formations

  • CQUniversity

    Gold Coast 2014 - 2014 Student exchange program
    Australia

  • Pôle ESG

    Paris 2011 - 2015 Marketing et relations internationales

    Master of Marketing and International Relations, Marketing et relations internationales

Réseau

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